Prompt response

Lorrell is so lovely, she is really good at listening to any issues we have and helps us solve them as quick as possible. She is very friendly and easy to talk to. Thank you Lorrell!!!

I just booked a viewing which was put forward by your agent in East grinstead.I was called in on 5/02/2025 for viewing a property in Wood street Rh19 on 5/02/2025 at 13:30.We are aware about the changes that can happen but mind me I travelled from Reading to East grinstead earliest possible to catch the viewing as it was the planned viewing we spent our time and money to reach there as soon as possible.So the agent texts us not even a call at 09:13am and cancelled our viewing.My only question here is couldn't they inform us earlier.So I invested my time and money just to sit in the train carriage and return back.I am just so disappointed.

Highly recommend LIFE Residential Birmingham! From my first enquiry to signing the tenancy, Ashli Hughes has been amazing. As first-time tenants, we really appreciated Ashli’s patience and reassurance throughout the process. She kept us well-informed at every stage, making everything clear and stress-free. Communication was fantastic—always available to answer any questions. We can’t thank Ashli enough for her help!

Kelvin, Made the process clear and easy to understand. With assistance to ensure the tenant has been taken care of.

Lorrell always kept me in loop and responded promptly to solve the issues in my flat in a proactive way. Thank you for the ongoing support in managing the property and easing the communication with my landlords.

It‘s a good experience, whenever I have enquiries, Kelvin Luk provided prompt response and he has assisted to resolve hot water issue swiftly

Very responsible.Good service with Kelvin Luk

Amrita did a great job for the renewal of contract for our property since we are living overseas. Many thanks!!

I have had the pleasure of working with Kelvin Luk, who has managed to turn some negative experiences with Life Residential into positive ones. Before I had several agents who I didn't feel were responsive or empathetic enough, however Kelvin has responded quickly to any queries I have had and has gone over and above to help me through some paperwork that I needed recently.

Ludmilla has been amazing, efficient and prompt and nice and everything you could sih for in an agent. Many thanks!

Ludmila was very kind and helpful

property manager kelvin luk always help and reply quick with solution

Maddie has been an excellent property manager. She is always efficient and realistic when discussing issues. I am happy that I am dealing with her throughout my tenancy

This is a warning to anyone who would rent a property using The Vauxhall branch. It has the most unprofessional, apathetic people working there, specially the property manager Shakira. Once you rent from them, they do not answer emails or calls promptly addressing your concerns. If they miraculously do because maybe they feel like it, you need to chase them and push them to take action. Not only that, but the apartment they let you move in is filthy at best. Clogged sink, smelly drains, broken drawers, mouldy bathroom, broken lights, broken lights even in Fridge and Cooker Hood. They claim they would fix it but they never do, they essentially tell you to do it yourself, but all of these issues should have been solved before moving in. Better you save the trouble and stay away from them. If you face any similar issues, drop me a message as I am working with a solicitor on my case.

Fab service. Jahdel from letting team and Kelvin Luk, the property manager, are both super knowledgeable and respond promptly.

Absolutely useless agency. They barely respond to emails. Good luck getting anything from them, they disappear the second they have what they want from you and they're impossible to reach afterwards.

Emma is an outstanding manager who consistently goes above and beyond to ensure everything in our building runs smoothly. She is approachable, efficient, and always ready to help with a cheerful and professional attitude. Every experience I’ve had with Emma has been exceptional, she resolves issues quickly and communicates clearly, making everything feel effortless. We’re so fortunate to have her, and I’m truly grateful for the positivity and care she brings to her role.

Terrible service. They unfairly deduct a significant portion of your deposit, regardless of the property’s condition. Charges are applied without valid evidence, and deductions aren’t based on the check-in/out reports. If you ask for an explanation, they simply claim they’re 'closing the file.' If you're renting, be prepared for them to not return your full deposit.

The worst agency I have ever used in 10 years of renting. zero support throughout, horribly rude staff, I moved out 3 months ago and still refusing to return my deposit despite zero damage to the property - when I moved out they tried to charge for literally moving a chair from one room to another. Absolute joke, save yourself the headache!!!!