We recently moved out of our apartment, which was managed by Life Residential, and we are still waiting for our final bills from our previous service providers as part of the deposit release process. During our checkout, our property manager, Arjin Dogan, was incredibly helpful, kind, and responsive. We experienced some difficulties with our previous property managers, who ignored our emails for weeks. I truly wish we had the opportunity to work with Arjin from the beginning of our tenancy. I just wanted to express my gratitude and contribute to her recognition.

Pooja Pandya is a good property agent and always be quick in replying my enquiry.

I have to say that Miss Brooke Nickless has been absolutely superb. The service she has provided along with her patience and attention to detail have been a credit to the company. I can’t speak highly enough. Thank you!

My property manager- Gina, has been disappearing about my deposit release process after the last conversion on 19 September 2024. We have an agreement on returning deposits. I provided the bank details to them on 21 September and called a few times for a follow-up. I also sent the reminder to them on 8 October and 21 October, but there was no response until today. I called on Tuesday, and one of the PM called Lucy, and she said she would help me to process it, but I am still waiting for feedback and Gina is left. It means that your case would not process if someone leave the company. Meanwhile, my communal energy bill still has yet to close. I have informed them many times, but I am still waiting for an update, and I am still receiving the bill today. I don’t recommend all of you to find this agent to rent the property. The service is really bad

Ludmila Carvalho was proactive and secured our renewal well in advance of the lease expiring. We greatly appreciate her professionalism and efforts to retain our existing tenant under mutually agreeable terms.

Miss Brooke Nickless has been an incredible property manager for our tenancy and me and my partner are so grateful for her prompt assistance. She's always replying on WhatsApp and making sure to address any issues we have in such a quick timing. I would strongly recommend her as she truly goes out and beyond. Stefania&Andrew

He managed to negotiate well with tenant & get my proposal accepted by tenant & duly signed the renewal tenancy.

This company is an utter embarrassment to the sector. They are rude, unprofessional and they can’t organise a deposit return if their life depended on it. I’m currently in disputes as I’ve been waiting months for the return of my money, only to be sent automated messages from Am. V and to be ignored by her. The whole experience whilst renting my second apartment with them has been shocking. The end of property reports have been done incorrectly and they will con you out of money. It’s a shame as my first experience with Chris M was a positive one and he was a fantastic property manager. It makes me question this companies morals, ethics and professionalism.

Abby in the Renewals Department has been very helpful and responsive.

Kelvin at Life always quickly available to assist me with queries relating to the property, despite being on different time zones. He also provided all docs relating to UK tax documents, allowing me to complete those forms relatively easily.

"G.B" are the first letters of her name who is an extremely irresponsible property manager. Almost every time I emailed her about an issue, I received an automatic reply stating that the property manager is out of the office and it takes me several days to get her reply. This results in my problems not being addressed in a timely manner. Furthermore, every time I tried to call her, the receptionist says the property manager is out of the office and will call back later, but I never receive any calls. What's worse is that I didn't receive my security deposit until three months after I moved out. Since I moved out, this property manager has rarely responded to any of my emails. Even after sending multiple emails, I still received no reply. On September 20th, this property manager promised that the refund had been initiated and I was expecting the money to be shown on my bank account every day, but a month later, I still hadn't received any money and I was really disappointing, I had to contact another agent and luckily, the agent helped me initiated the process. Without a doubt, G.B deceived me! She never released the deposit. If your don't want your life to be ruined by her, Avoid her and change another property manager!!

Ludmila Carvalho handled my renewal with great professionalism! I got all I asked and Ludmila made sure everything went smoothly for me. Top notch service!

Renewal of the rental contract with my tenant was seamless. Abby explained the position, I approved a rise in the rent and she got me more than I asked. Can’t ask for more than that!

Kalidass managed my case with great efficiency and professionalism. Highly recommended

Very cruel and inhumane staff. They spend 90% of my rent paying their charges and leave me with nothing to pay my mortgage. I just withdrew 2 flats from them At the back of the envelope 06/04/22 to 05/04/2023 Invoices from Life Residential - #7,721.65 Fees # 2,790.00 Mortgage ~ # 9,800.00 Additional Service Charge ~ #2500.00

We are happy to be living in a flat managed by Life Residential, the service has been great so far, They reply back to emails on the same day and get back to me quickly. Abby Gooptu has been very helpful and I have no complaints, she has been doing a great job.

Living in a flat managed by Life Residential has been great so far. They're always helpful, and I have no complaints. I recently renewed my lease, and Abby Gooptu was very helpful throughout the process. She started it about four months before my current agreement expired and kept me informed at every step. She's wonderful!

We are happy to have Marcus as a property manager. He contacted us very promptly to find out about the issues we needed solved. He visited the rented flat just the next day after his holiday. Marcus is very courteous, pleasant, well-mannered and responsive in solving issues in our rented flat. During his visit, he showed he was knowledgeable in how the flat is built and its appliances and this made communication about our needs very easy. Moreover, he found an experienced professional to solve the technical issues who was also very quick in performing his work.

I wish I could give them a '0,' not even a '1!' Everything starts after they get your holding deposit. :) You won't get any response unless you call them multiple times (and even then, they often don't answer). 1. The TV included in the contract was broken, and they only replaced it after 4 or 5 months, with a model that didn’t fit the space. The reordering process took an additional 2 months. Of course, I didn't wait and just bought one myself. 2. Any issue related to the flat that you report will take at least two visits (like robbers!). I reported an issue and told them exactly what was broken, but instead of bringing the needed part, they came on the first visit just to confirm it. They ordered the part afterward and only fixed it on the second visit. 3. I still haven’t received my deposit back, and it’s been 3 months since I moved out. :( No email about my deposit and inventory check. I want to leave details but Trustpilot don't allow me to do that :( This is the worst agency I have ever dealt with.

The Property Manager Miss Brooke Nickless is excellent in her approach and in reporting back on queries. Thoroughly recommend her service 100%.