Very happy with the service provided, not needed emergency response at any point but when the button was pressed accidentally the operator called to check that all was well. On another occasion a call was received following a power outage to check that everything had reset ok. I have peace of mind knowing my Mum is being looked after as promised when we signed up. Definitely recommend Lifeconnect24.

We have been pleased with this service, it provides peace of mind for my elderly mother, and it helps us know she can get help whenever she needs it. It has been used in the passed and the only issue was difficulty in getting an ambulance but that probably relates more to the ambulance service than LifeConnect.

The replacement upgraded alarm was sent without a new pendant so had to request one… The lanyard supplied gets soiled easily a better material would have a coating to resist stains

Alwys on hand if the larm goes off.

I actually spoke to a person which is unusual in these times. All your people were very pleasant and helpful. They looked up my documents and sorted out my problem. These has always been the case. thank you all.

I just feel safe knowing I have my Lifeline connection. Thank god I haven’t had to use it yet in an emergency, but knowing I have that friend on my wrist makes me feel safe.

When I have had the need to push that all important button, the response was swift and helpful with my request

They are on the ball, gives me peace of mind knowing my loved one is safe ,

Quick response

Absolutely shocking customer service when you are dealing with the end of the contract due to death! I cannot understand how a company like this can be so insensitive and cause more upset in a distressing time - you call yourself a "Care company" I think you need to review this and your complaints procedure! People be aware that you if you pay annually you can have a refund of the annual fee if you paid within 30 days of the person's death, however LifeConnect24 make this extremely difficult for you because you need to return the equipment within 14 days to get that refund which seems reasonable, except they need to send you a Freepost returns label which they are completely incapable of doing, 4 phone calls later, 2 email addresses given, postal address given and now a formal complaint raised and still no further forward. I would not recommend this service at all!

After my mum fell while cooking, the quick thinking of the lady who called to alert me, also called the fire brigade as she could hear the smoke alarm. Thankfully the fire brigade got there long before I could. My mum is fine thanks to her actions. I’m so grateful to Lifeconnect24 and their amazing staff.

A great peace of mind as my husband still likes to go out in his garden etc and does not like to use Mobile phones

It’s great & helps both my husband & me & reassures us. thank you Diana

Very good value for a great service. Phones always answered quickly and staff always polite and helpful.

Phone staff excellent,mum has had a couple of falls recently and response as been quick and helpful.

There are always on hand to check on me when I accidently press the alarm button

The call to Lifeconnect regarding a problem with the alarm, (a battery issue), was resolved promptly thank you by the immediate forwarding of a replacement machine..

We've not really used the service but have it for peace of mind after our mum had a stroke and fell. Mum has set the alarm off accidentally and they were prompt with their response and reassuring to mum when she realised what she had done.

Always picks up promptly and helpfully. No complaints. Recommended service.

At times when my wife has pressed the alarm it has been answered immediately and efficiently by a very friendly and efficient person. As I am rather deaf I do not always hear the alarm and was awakened very early one morning by a very tall paramedic shining a torch on me, luckily it was a false alarm.