Lifeconnect24

42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
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4.50
Based on 826 Reviews

5

81.72%

4

5.81%

3

2.30%

2

1.21%

1

8.96%
About Lifeconnect24

LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.

Contact Info

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Janice Hill
United Kingdom | 18 October 2023

When I queried the increased cost at renewal time the member of staff agreed to keep my subscription at the same price.

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Customervcj
United Kingdom | 17 October 2023

Yes this has been a comfort to the family knowing mum can press a button and someone will respond quickly to see if she needs help

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Mrs Eve
United Kingdom | 17 October 2023

I haven't had to contact the emergency helpline for a fall or anything, I'm pleased to say, but I did contact them for a replacement wrist band for my emergency button. The service was excellent as I received it the next day.

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Jackie Miller
United Kingdom | 17 October 2023

I've been lucky enough never to have had to use Lifeconnect24 in an emergency. However, in this past week, I have set off my pendant alarm 3 times. The calls were answered swiftly, and when I wasn't near the "box", they called my mobile. Every time they couldn't have been more caring and helpful. I was so embarrassed, but they weren't at all annoyed. Obviously, the system works well! I've managed to put a whole new meaning to checking the connection every month.

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of Mike
United Kingdom | 17 October 2023

Always feel safe and secure knowing that there is help if I need it

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Chris C
United Kingdom | 17 October 2023

Quick to answer and always helpful and efficient once talking to them

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Thomas John
United Kingdom | 04 October 2023

Good customer service Didi gave every helpful to make the experience good.

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Dorothy webb
United Kingdom | 02 October 2023

Because I don’t have a proof of posting they will not give my money back I’m hurt and disgusted as it’s a lot of money

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customer
United Kingdom | 29 September 2023

Have had this for my mum for two years now, she hasn’t had to use it thankfully but we test it every month with immediate response from the team which gives us peace of mind.

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mrs Sue
United Kingdom | 28 September 2023

I have not had cause to use lifeconnect in an emergency setting thank goodness but have pressed alarm to check and update information and have found the respondents to be very quick and friendly and helpful.

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judy
United Kingdom | 19 September 2023

Great system and support but beware when you need to cancel - if you have paid for a whole year up front you only get some money back if cancelling within the first 30 days !

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teresa breen
United Kingdom | 18 September 2023

Really wanted to give 5 stars because I got admit my mom has had this and every time she press not always for emergency they been great, but unfortunately have called today as due personal reason I need to cancel spoke a male member of staff could DD you basically gave me no confidence in discussing he was sniffing down phone and sighing asked to speak to manager who honestly after so called three attempts he said he go someone by who could not take my call. Hope the calls are recorded as I was told to call back not letting this one go will go as high as I can people like just never work with public it’s same as spoils it for staff you call you when there is a issue

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S J
United Kingdom | 17 September 2023

They are very prompt with the calls to us and are excellent on the phone too. I’d high recommend them to anyone who need to stay safe in their own home.

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Tracey blick
United Kingdom | 15 September 2023

I have this for my Mam, we've had numerous calls from them & luckily it's been a false alarm. Not once did they seem inconvenienced & were glad Mam was ok. Highly recommend!

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S Frog
United Kingdom | 06 September 2023

I receive the emails for my mother's support system. It has been easy for my mother to check it is working each month, and I get a reminder if she misses a few months. She recently had a prolonged power cut and I was advised that the support wasn't working, and how to get on the priority list for the electricity board. All very helpful.

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Sue Yaxley
United Kingdom | 01 September 2023

Excellent service, friendly,caring staff.

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Margaret Dent
United Kingdom | 01 September 2023

I know that someone is always there in case I need help

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Claire Ross
United Kingdom | 24 August 2023

Absolutely shocking Customer Service, not the staff but the company. Completely messed up the transfer of the device to another person after my father passed away and still contacting me nearly 2 years down the line. They have no official complaints procedure!!

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MR P
United Kingdom | 24 August 2023

useful reminders to recharge. staff speak clearly and quick to help.

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Gina Swifte
United Kingdom | 19 August 2023

Fast response and no complaint about my unnecessary call out (again)

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