I had the most helpful and friendly advisor, Carrie, when I called to organise an alarm for my sister. The process of setting it up was very straightforward and efficient, with Carrie clearly explaining all of the information. I was impressed that the alarm would be immediately dispatched and at the address the very next day. Highly recommend for both customer service and product.

My discussion was very helpful and informative. It covered all my questions and resulted in an order.

Just wanted to say thank Harry was extremely helpful and very patient with me and explained everything very clearly

Drew was very helpful taking me through the products

Response from base unit reasonable but my experience when calling Customer Service Team suggests that the department is understaffed because I held on for twenty minutes listening to advertisements for a key safe and rang off without speaking to anyone.

Delivered on time explanations and instructions very clear

Excellent service from Darren!! Explained how the system worked and pricing details. So empathetic and understanding lovely to talk to a human being and someone who actually had time…..highly recommend 10/10 Darren you’re a breath of fresh air pleasure doing business with you👍🏽

Harry the sales consultant was polite easy to understand and knowledgeable. Harry made the experience stress free, and in these circumstances this quality is important. Harry explained all aspects of the system, how it works and checked that my mother had connectivity in her area, which I thought was above and beyond his remit? A very good experience.

SAM is who and what made my experience great!! He was personable, patient and professional.He explained all the options available. I had an idea of what I needed which I told him, he then explained again the options without being pushy, which were an improvement on my original thoughts, so I then decided to sign up. Than k you Sam.

I spoke to Carrie on the phone who was extremely helpful and gave me great advice when choosing the correct alarm for my grandad, set up was very easy and quick.

easy to set up . goood price for service . polite kind people to talk to

Life Connect arrived the next day plugged in and tested everything ok very efficient my mum feels a lot happier now she can get help if she needs it

Bought an alarm for my Father. Carrie was lovely to deal with. Extremely helpful and answered all my questions. Very easy process.

I had to write another review to say how pleased we are with my mum's alarm. Unfortunately, she had to use it after a recent slip in the bath. The first 2 people on her emergency list did not answer but the 3rd one did and was able to go help. While we were on our way, my mum pressed her alarm again so the lady (I think Leanne) rang again to check everything was ok. I wanted to say thank you so much and to prove that the system works, above and beyond. It is brilliant for my mum's independence and our peace of mind. Thank you

to help mum to stay independant in her own home, she did,nt want to move to a retirement flat , she didnt think she was ready for a carer, but she agreed to try a personal alarm . orderd online , was ok ,but i somehow ordered the basic alarm when i thought i was ordering one with a fall sensor, i should have ordered by phone and spoke to a real person , my mistake .The unit arrived promptly and was easy to set up, done a couple of test runs which reassured mum how it works , now she thinks its wonderful and the people at the call center are polite and patient . so its very recomended and one less thing to worry about as your elderly parents resist change or help and keep their independance for a bit longer . thankyou.

the initial apello unit had a fault with the microphone, after speaking to the helpdesk another unit was shipped next day to an alternative location without delay our Dad is now up and running with his fall wrist monitor so we all have peace of mind. Only thing to mention the wrist strap needs improving in some way for comfort, better easy to use clasp would be ideal

I contacted Life 24 and spoke to Harry. He answered my questions and talked me through the process of acquiring an emergency lanyard for my mum. Thank you. Great service.

I am not very impressed .,It is far too complicated to be of much practical value. Would like to return it.

We've only had the device for a week, so it's far too early to review fully, but so far, so good

Very helpful customer services; I realised I'd ordered the wrong unit for my mother, they swapped it over quickly with no fuss. She lives alone and wants to be independent. I live many hours away and this gives me reassurance that if she falls or has another emergency, help will come. It was a breeze to set up and the 24/7 operators on the other end are very friendly (even if, as mum did, you press the pendant by accident!) Thankfully we haven't needed an emergency call-out so far but it's good to have peace of mind.