12/25/23 I called Stellar for pre purchase support. I wanted to know how to cancel the auto renewal purchased on their software. I spoke with Swatantra, who was very helpful, concise, and answered my questions quickly. As it turns out you can turn auto renewal "off" during checkout (unlike EaseUS). I have not used the software yet, but for pre purchase help and the ability to turn off the auto renewal upfront, both Stellar and Swatantra get 5 STARS! I will try to update on the actual software. UPDATE 12/28/23 : Stellar Pros: 1. Presale service was great. 2. Found .jpgs where EASEUS would not. 3. Can opt out of auto renewal at checkout unlike EASEUS. 4. Full scan of large HD faster than EASEUS. EASEUS almost seemed like it froze, but after two days it completed with more results. STELLAR CONS: 1. Stellar did not find or recover the QUICKEN files (EASEUS did recover QUICKEN). 2. Stellar did not find as many copies as EASUS of lost files. 3. Overall interface a little more difficult than EASEUS. FINAL VERDICT: I have yet to find any recovery software that is comprehensive but I would buy EASEUS over STELLAR if I had to choose one of those two.

My PC was broken so I had to switch to a new PC, which caused problems with the activation key. In a chat of a few minutes with Saloni, this problem was immediately understood and resolved. I can continue straight away, thanks in advance.

Very prompt response to my issue. It was not resolved but Saloni was great to deal with and assured that the issue would be solved tomorrow as I need to sign off.

I had the pleasure of receiving exceptional customer service from Swatantra. He answered my call promptly and responded to my inquiries with precision and efficiency, demonstrating his professionalism and expertise. Compared to my past experiences with customer service with other companies, where I had to wait on hold for an extended period of time, Swatantra's service stood out. He efficiently addressed my concerns, and the call was resolved within a short period. I am truly grateful for his assistance and commend him for his excellent service. Customer service is the face of the company and it can often make or break your relationship with that company. Swatantra's assistance showed that the company cares about their customers, and he definitely made a positive impact on my experience. Thank you so much!

this company is doing super well by helping people who need fast help, just wanted to say thanks to Ashish Verma for assisting me well today.

Customer Service and rightful information.

Mit der Beratung von Swatantra war ich sehr zufrieden.

the person with which I chatted was very helpful

Dheeraj was very helpful in assisting me with my subscription. The Stellar software is also very good software for recovery.

Kinderen hadden de harde schijf laten vallen. Via iemand dit bedrijf gevonden. Contact is soepel, je kan ze altijd bellen als je vragen hebt. Aanrader, ga niet naar een computerwinkeltje op de hoek en dat de fabrieksZegel is verbroken, kost je extra geld en de kans op meer beschadiging is groter. Ik ben blij met de service en mijn gerecoverde bestanden!

Saloni gave me speedy, professional and amazing service thank you so much. Awesome

Best service with the recovery of file by ashish

Enfin une aide en ligne au niveau 5. ASHIH est à l'écoute du besoin et donne une réponse adaptée à ma recherche du logiciel STELLAR en vue d'un achat. Guy

Ashish Verma, was great at costumer service. 5 points to her.

Prompt and helpful support

mr swatantra sharma .ok.just tell to your boss to add the free versions web link of the stellar software.ok.this is your l;ist of softwares.ok Windows Hard Drive Health Check software 1. Stellar Drive Monitor 2. Hard Disk Sentinel 3. HDDScan 4. Seagate SeaTools for Windows 5. PassMark DiskCheckup 6. GSmartControl 7. Western Digital DashBoard 8. Acronis Drive Monitor 9. HD Tune 10. CrystalDiskInfo just tell your boss to add a free version link to each and every software.i mean the above 10 softwares.ok.if you do this.then you serve the company stellar and as well as you serve your customer.ok.this is just a request.ok.thank you.

My inquiry was dealt with immediately and my request was actioned with the same speed. Fantastic service, nothing to complain about.

Thank you Swatantra.

UPDATE: I confirm I received a refund from Stellar in a matter of hours since their reply. They also got in touch with me in order to clarify the issue. The software didn't work for me but I believe it holds potential and should be developed further. ----------- I purchased Stellar Video Repair upon testing the evaluation version. While the latter did produce a partially recovered file, the licensed version did not. I pointed that out to them and asked for a refund. They downright ignored the issue. Instead they offered to try and recover manually the file, and they were not able to. Thus I submitted a request for a refund via their website, which was denied. Their refund policy clearly states that a refund is due if the output from the licensed version is substantially different from that of the trial version. Sent an email renewing my request, they opened a ticket and I haven't yet received a reply. They have never acknowledged the issue in the first place. They simply don't want to give money back. For the first two weeks they kept answering my emails super-politely but dodging the point. Then they stopped replying altoghether. Needless to say I am very disappointed.

Door een onhandigheid was mijn mobiele telefoon in het water gevallen en deed het niet meer. Op die telefoon heel veel gegevens waaronder unieke foto's en filmpjes. Na eerdere uitstekende ervaring met Stellar met een gecrashte harde schijf heb ik mij weer tot hen gericht. Het bleek een zeer uitdagende klus, die enige maanden in beslag nam en waarbij ook een nieuwe technologie is toegepast. Maar met succes!!! Wonderbaarlijk. De service van Stellar betekent ook een zeer zorgvuldige, tijdige en gestructureerde communicatie met de klant. Kortom, ik ben opnieuw zeer tevreden over de door dit bedrijf geleverde service.