I owe it to Dheeraj Shukla that I was able to repair an important customer database today. Thanks to his excellent support I was able to do this :)

Ich hatte das Abonnement schon ein Jahr vorher gekündigt und dennoch wurde mir jetzt unrechtmäßig wieder der Abo-Betrag abgebucht. Daraufhin leitete ich meine E-Mail noch einmal an den Anbieter weiter mit der Aufforderung, eine Rückbuchung der unrechtmäßig abgebuchten Zahlung zu veranlassen. Seitdem erhalte ich Hinhalte-E-Mails (erst auf Englisch, dann auf Deutsch, unterschiedliche E-Mail-Adressen) desselben Inhalts ohne dass eine Rückzahlung erfolgt wäre. Im Gegenteil: der Prozess startet quasi immer wieder von vorne und man bekommt den Eindruck, in einer Endlosschleife zu hängen. Ich halte das Prozedere für eine Hinhaltetaktik mit der erreicht werden soll, dass die Kundinnen und Kunden aufgeben.

Vishal from customer service was quick and concise managing my issue

Great Customer Service

I ran into a problem authorising the software I had bought. Dropped them a message through the fault logging ticket system and Nikhil sorted me out with a reply within the hour. Software works great, too

I worked with Nikhil, he was very knowledgeable. He was honest by saying my data was not recoverable by the software and advised to use local onsite service. While I'm disappointed I could not use the software, I was thankful of his honesty.

Raish was very efficient in resolving the BitRaser File Eraser activation issues I was facing. The response was quick, and the solution provided worked seamlessly. Highly professional and knowledgeable, Raish ensured the process was smooth and hassle-free. Excellent support!

This software is useless and I have wasted hours on it today, first it wouldn't accept the activation code and then when I finally managed to resolve that issue, the product is simply useless. It scanned the video file, failing to fix a single corrupted file and telling me that I needed to run the advance repair option. Each time I did this is completed and told me that I needed to run the advance repair option; it's what I now call, the advance repair option merry go round. On reading this companies reviews you'll note, as I now have, a lot of reviews in poor English, from individuals who have only ever posted a single review from this company. They do not read as genuine reviews and I suspect that their score is artificially high due to fake reviews (Trustpilot- you should investigate this). Many of those reviews talk about how quick and professional their customer service is, yet their customer service portal is long winded and equally useless. I guess people buy this product in desperation, as I did, after losing critical video files needed for work. My advice is to not bother and just accept the loss, or try fixing it in VLC after converting to an avi, which can be done for free.

I was attended to quickly, like a very fast response and stress free, understanding and gave the best response and solution to my problem

Rohit was very knowledgeable, and

The customer service is really good, you can reach out for them 24hours from Monday to Friday and don't have to wait to long.

Thanks for assistance

Looks like a great product, trying it out. He explained it well.

Really great technical support from Rohit. Compliments to him and his company

Devashish Shrama thank you for quick assisataces on activation. Thank you so much

Basis Antwort von Stellar und Einstieg zu meiner Bewertung: Unfortunately, your email does not include enough information to locate the order details. Kindly provide us a few details, which are mentioned below, so that we can try tracking your order details: 1. An invoice copy of the purchase. 2. Order / Reference number. 3. The email address with which you have bought the software. 4. Any notification email that you have received after making the payment. We need to have any one of them retrieve your order details. Your ticket "598642 I activated incorrectly version 9 with the license of version 11 and now i'm not able after updating from version 9 to version 11 to activate again version 11 with the license 9D64-xxxx-473F-xxxx-3A58" has been Closed. We hope that we've helped you to the best of your satisfaction. To re-open this ticket simply reply to this email. Meine Sicht: eine Frechheit sondergleichen. Hatte V9 und V11 bei verschiedenen Händlern (u.a. über EBAY) gekauft. Beim Umzug auf neuen PC ist etwas schief gegangen und ich hatte aus Versehen die Software V9 mit Lizenz der V11 aktiviert. Prompt konnte ich V11 nicht mehr aktivieren. Trotz Angabe des Sachverhaltes und der Serien-Nummern sollten noch mehr Informationen (siehe oben) bekanntgegeben werden was überhaupt nichts zur Sache tut! Hab an der Stelle abgebrochen und das Problem anderweitig gelöst... Update: nachdem eine nichtssagende Antwort des Herstellers kam bleibe ich bei meiner Bewertung!! Anstelle ein Problem zu lösen soll ich mir drei neue schaffen?? Da beide Lizenzschlüssel von mir korrekt legal in Deutschland beschafft wurden werden weitere Informationen nur auf Anforderung der deutschen Ermittlungsbehörden bekannt gegeben. Beim Aktivieren der Lizenzen werden so viele Informationen mit übermittelt dass die Zuordnung selbst nach meinem Rechnerwechsel kein Problem darstellen dürfte. Zudem habe ich dem Hersteller mit dem Hinweis der Aktivierung einer Lizenz von V11 in V9 einen Hinweis gegeben dass diese Aktivierung nicht möglich sein darf! Zum Glück gibt es auch noch andere Hersteller ähnlicher Software die ich künftig nutzen will. Nach 3 Tagen ein Ticket ohne Info zu schließen ist sehr dreist da im Tagesgeschäft auch noch andere Dinge zu erledigen sind; 1 Woche hätte ich mir schon erwartet... Sei's drum

My system could not find that sofrtware app when I went to give it full access permission. Thanks to Nikhil & Mayur. They got me through it. I was thing about pulling my hair out! 😂 😆 Thanks Again Guys For your help!

I had an exceptional experience with Stellar, and I must highlight the outstanding professionalism of their staff, particularly Dheeraj Shukla. From the very first interaction, the company demonstrated a commitment to meeting my needs, offering effective and personalized solutions. Dheeraj Shukla proved to be a dedicated professional who guided me through every step of the process. He was patient, provided detailed information, and ensured that everything went according to my expectations. His deep knowledge and remarkable ability to understand client needs stood out throughout the experience. I highly recommend Stellar for their high-quality services and their amazing staff, such as Dheeraj Shukla, who makes a significant difference in the customer experience.

Refused to give a refund. Software didn't recover my deleted records, I assumed (wrongly) the paid version would, but no. THEY NEVER refund. Very very slow responses from their support. They basically stole £400+ from me. DO NOT DEAL with this company, completely unethical.

Rohit entendió rápido el problema, utilizó instrucciones claras y propuso una alternativa de solución. Muy eficiente y amable