I recently attempted to secure a flat through Ezytrac and was extremely disappointed with their communication. I raised important questions about how heating and hot water charges were handled, including whether any additional service fees from the mandatory provider would apply. Apparently, the building has a mandatory provider that cannot be changed—information that was not disclosed in the draft agreement before we paid the holding deposit, nor was it mentioned during the viewing. On the contrary, we were told that all bills were independent. While it's acceptable for bills to be handled in various ways, the agency should be able to provide clear estimates. When I asked, they stated they had no idea because the landlord submits the meter readings quarterly (which raises questions about who has access to the readings). I even asked the current tenants for an estimate, and they mentioned that the landlord pays for these bills; however, Ezytrac denied this. I asked multiple times how the bills are handled but only received vague, incomplete answers. They never clarified whether I would pay the landlord directly, the agency, or if payments are made at the end of the tenancy. Instead of addressing my concerns, I was pressured to sign the contract without any clarity - response were late and the final straw was when and I had to chase them for a response three days later after they kept pressuring me to sign. (keep in mind I sent out an email on Friday asking for more details and they only got back to me when, after they pressured me to sign, I told me they had to first get back to me and answer to my concerns). I am not signing anything if I have no idea what I am getting into. If you're looking for an agency that provides transparent and timely information about bills, their handling, and estimated costs—especially when the provider cannot be changed—I would recommend looking elsewhere.

We had a great experience having Lyn as our contact during the application for the new home. She answered the phone promptly, quickly replied to emails and managed our application within a day. She was supportive and understandable. Thank you Lyn for your support.

Would like to express thank to Lyn for keeping me updated with the progress of securing new tenant and even manage to move forward the move in date 1 week earlier so as 1 week less void period. Cheers, keep up the good work !

Ethan handled the rental with existing tenant perfectly. Provided options and recommendations to me and it concluded simply and was positive all round. Takes away all the admin - great !

This is the best property management company I ever used in the UK. I believe they've got a gem as a staff in Lyn Banaires , she was the property coordinator and she was always responsive and willing to help.

Ethen was prompt and professional in dealing with the matter. I am extremely satisfied with the service that I received.

Ethan was proactive and very responsive. This is what I as a landlord look for and what I appreciate. Very good.

Communication from Rum was pleasing and quite efficiently done. I am very happy with him and his team

Great agent. I recommend Ethan Abella from Ezytrac.Very helpful and knowledgeable. Great advice.

Ethan at Ezytrac was amazing. He is very smart and quickly solved any issue that we had. Ethan is an asset to the company. Great customer service!

Peachy was extremely helpful and communicated perfectly to put me at ease during the stress of moving. All information was clear, precise and always had a personal and genuine feel.

We worked with EzyTrac for a number of years. They have always been reliable and quick to respond to a request. Big shout out to CJ who is always super helpful.

Rum was very friendly and helpful, Rum helped us with everything and was very responsive throughout the whole process. Thank you, Rum!

We would like show our appreciation to CJ Ambata for promptly and diligently handled a few cases of payment-related matters. CJ handled it fairly and professionally. Thanks, CJ.

Ezytrac have managed my property since 2011. They have just renegotiated the rent quickly and in good time.

I am a Landlord and Ezytrac have been managing my properties for the last 12 years. I would highly recommend the services they provide.

We rented a property in London with Ezytrac Property Management for almost 5 years. We had really good experience with them. Any maintenance issue; they would take care of it with high priority. We never had a rent increase even once for the last five years and the rolling contract they put you in after the first year is just amazing! We've had multiple property manager/coordinators over the past few years, they were all amazing - but notable ones are Lyn and Declan!

Ethan carried out a rent review and the negotiations with the tenant. Ethan did all the work on my behalf as the Landlord, I just had to agree with the approach and outcome. Both me as the Landlord and the tenant were happy with the outcome of the negotiations.

I discussed a rent increase with Ethan. She understood my request, delt with it and replied to me when the rent had been agreed without any further discussion. Thank you Ethan. Great service all done without me being involved. Best Regards Michael

I first spoke to Declan at Ezytrac who was very helpful. I was then Passed onto Lyn who has been brilliant and has made sure she has been there to guide me through the process and make it as simple as possible. Overall it’s been a great experience. Thankyou