Helpful and good value

Quick efficient and helpful service.

Ellis was extremely helpful in sorting our latest cruise with ROL . Price was competitive and made it a good deal

Great company with excellent knowledge and super helpful staff. Wouldn't book with anyone else.

Having been a customer since before the pandemic I’m disappointed to have to say that after my most recent experience I will never get anywhere near this company again. I paid a deposit onboard my recent cruise which guaranteed the best price and additional room credit but these cowboys refuse to honour it and just wipe the whole thing away. They take ages to answer the phone if you are enquiring about a cruise you have already booked. If you want to book a new cruise you get an almost immediate response. The deposits are inordinately high. Try one of the other companies or stay with ROL and get a “Loyalty Discount” of £6 off on a holiday costing £10k !. Absolute cowboy outfit, I’ll never be stupid enough to use them again. AFTER this review I have a response to my query. Shame that you have to give a negative response before you get anyone to actually take you seriously. My cost was reduced on one holiday booking and they have now accepted the on board credit and deposit I paid for but only because of this review and not the extremely poor and indifferent customer services who just dismissed my query. I’m still planning on never using them again after this experience.

Very prompt reply to my online enquiry. Warm,courteous attention while making my booking.

Quick efficient service on the phone to deliver what i wanted A little slow on sending out the necessary paperwork but this is not an incob=venience

Your assistant was very co-operative, friendly and enjoyed (I hope) our bookings. Could not have asked for better service.

Very easy to book a cruise. Handled very efficiently by a chap whose name I forgot to get but was charming.

The agent l spoke with was very knowledgable about Cunard as l have never sailed with them before. She gave me confidence it would be as expected. Your prices are extremely competitive l wish all your free gifts with booking were not just alcohol as l am allergic to it. It would be nice to have a choice.

The person I spoke to about the cruise was very helpful and very knowledgeable A plaeasant experience for me

This time I had a very good experience booking my cruise paying less than the Cunard advertised price. I did not give 5 *’s because I wait to see if my requirements have really been noted

Prompt response very helpful answered all questions quickly thank you

Good response to queries.

I am a regular customer with ROL and I had a few queries I needed resolving on existing bookings before I booked yet another cruise for 2027! The representative (Ellis) did them all and was polite and efficient in doing so. I would continue to use ROL and would definitely recommend them to others.

An extremely positive experience, the booking advisor was very helpful and dealt with all our needs.

Having booked through ROL for a number of years I find they are by far the best. They take time to answer any questions you may have eing careful to give you factual facts, and not what they think you might want to hear to sell you a holiday. I've disabilities and they make sure that what I am booking is suitable for my needs. The staff are all ways very helpful and respectful. Highly recommend this firm.

As always, a pleasure to do business with. Thank you Jo.

Once again, Liam Oliver [Concierge Manager] has come up 'trumps'. A simple question to him, and the answer he gave, prompted us to book an expensive cruise on which we will celebrate our 25th wedding anniversary.

Darren, the gentleman I spoke to was extremely helpful. He found the cruise I wanted very quickly and the cabin I wanted . He made the booking easy and answered all my questions.