Excellent service as always.

We have used ROL for many years and have relaid to friends how pleased we are with the company and they use ROL as there number one cruise company Staff are first class never a hard sell and always very helpful

Excellent Sevice

Call answered promptly; great service from Jake. All options explained. Easy to use.

Can always rely on ROL to give you a quick and efficient quote, makes booking easy

Courteous and helpful staff. A generous discount. The John Lewis Gift Card was a pleasant surprise and you managed to get a more than expected Defence On-Board Spend. But I had to ask twice to get the extra OBS and the bed configuration was wrong. But overall we were very pleased.

we have used ROL for 3 years now lots of offers & 5 trips booked !! we dont look anywhere else now

Gave very clear options, worked out best options for my travel, knowledgable and helpful. Good prices too!

The sales guy (Ben Knowles) was very good, the only issue we had was he could not process the low deposit amount we been previously advised on (£801), so we had to pay a larger amount (£1200).

The booking process was very easy, Jo at customer services was very helpful and conscious of our needs as we needed two cabins for the cruise we were booking. It was better value through ROL than trying to bespoke the trip ourselves. Well done.

First experience of booking a cruise and rol made it simple and straightforward.

Excellent advisor (Billy), very knowledgeable and professional. A pleasure to deal with.

Very helpful and sorted us out with holiday xxx

Ben was extremely helpful and called me back very promptly after I left a message when he was unavailable

Always a pleasure to book and speak to the representatives of ROL, always give me the best price and usually beat a price I've seen on another site/travel agent. I've three cruises booked and at the best price, they're always helpful and informative.

Olivia was extremely helpful and followed everything through.

Friendly and very helpful.

Right price, right knowledge, right service.

Successfully used services of ROL before. On the 25/08/23 we booked a cruise departing 05/01/25.On the 02/12/24 with no previous heart problems my wife suffered a major heart attack. Admitted to hospital for urgent treatment, the Cardio consultant stated my wife 'not fit to go on the cruise, 'and further medical treatment was required. Phoned ROL on 05/12/24 to cancel cruise and the reason why. ROL representative told me it was not possible to transfer to another cruise at a later date. Had letter from ROL informing me that I would receive partial refund. Told that Ambassador would retain 85% of my payments made, due to late cancellation. Insurance co recommended by ROL making it difficult to receive a small payment from them. Having made many visits to our Doctor for form completing, medical records, signatures etc Dr's charge for this service. We have lost over £11,000 for this cancelled trip, and if ??? insurance compensate us it will be for a minimal amount. Was our junior suite resold to a late booking customer?. Do ROL inform Ambassador of reason why a cruise is cancelled by customer?. **Still waiting since 05/12/24 for the refund of £1,963.52 from yourselves.** Your ref QB462817.

The lady we made our booking with, was very friendly, efficient, thorough and professional - well done