A marble!! Thanks

Suprisingly quick resolution of audio plugin registration during peak holiday time. Amazing deals all of the time and reliable customer support!

+ Great bonus for every purchase you make! + Big discounts

I received a response within an hour of sending the original message / query so very prompt. Also the message was very detailed and assisted me in reaching the solution to my question. Additionally, the tone was very polite and civil. So in conclusion, a very satisfactory response

Something weird happened when I made a purchase and I didn't get a discount that I was supposed to get. I simply emailed them and they responded quickly and gave me store credit in the amount of the discount I was supposed have gotten. Since I purchase there all the time, this is completely satisfactory. Thanks!

I had some initial problems registering the product I bought, but luckily the manufacturer was able to register it in the end. The discount was good, so in the end it made the trouble worthwile, but it took a few days to get response from the manufacturer (I suspect they had a few similar cases in the queue considering it was a season sale) in which time I was already questioning my whole purchase, and thus I cannot give this experience a full rating. Audio Plugin Deals support responded quickly and offered me the correct advice to approach manufacturer, but they could've given a heads up that there have been similar issues, so it might take some time to get a response. This small action could have improved their rating and left me out of doubt and unease for those next couple of days. Just as a heads up to others in similar situation, that this site is trustworthy and they sell legit products, but you may face some registration issues with some of their products. Luckily you get a proof of purchase in PDF form, so look it up from your account and approach the manufacturer.

I bought a couple of times from this company and was satisfied every time. And also if i needed some support I immediately got it. i think they have the fasted support of the world!

I have been a customer of Audio Plugin Deals since before the pandemic and have amassed a huge library of sounds and VSTs. Most purchases go smoothly by simply following the instructions sent with my purchase confirmation. Very rarely, 0.1% of the time, things go wrong and this is where APDs customer support really shines. Their responses are always prompt, courteous, and professional. They have typically resolved my issue within a few minutes (or at the latest by the next morning) of me hitting send on my email. I would highly recommend them to anyone musician or producer looking for high quality name brand VSTs and samples at a discount. Keep up the great work guys...

I have to say that dealing with Audio Plugin Deals has been a perfect example of great customer service. Good value and deals combined with prompt communication. 100% satisfied.

I recently ordered one of their plugins that they had in their "Deals" section. Later, I found out that I already purchased that same plugin from them some time ago. I send them an email politely asking them to give me a full refund. In my email, I included screenshots of the two order confirmations that I received via email. However, in response, they told me this. "Unfortunately, all purchases are final on the APD website, so your order cannot be refunded." I honestly have no idea what Audio Plugin Deals was thinking. I accidentally ordered the same plugin from them twice and they refused to refund me because "all purchases are final". What's wrong with refunding me for making a simple mistake? It wasn't my fault. Everybody makes mistakes. I believe that Audio Plugin Deals should revise their terms and conditions to add exceptions to their "all purchases are final" rule. I consider this to be bad business practice and this would make people believe that Audio Plugin Deals cares more about making money than satisfying their customers. I don't care if all purchases are final. I want my money back and I believe that I deserve to have my money back.

I gave up on the be Honest and be nice approach. this is the header of the last email I got from them. Re: 💰 Hey Tom $1,428.98 is Left in your APD rewards Wallet - Shop Now I was so excited about the deals I was getting I wasn't paying much attention to the regular priced items. I was having so many problems each month when I tried to take advantage of the sale items and I couldn't buy them.I had to change my password or my e-mail address. I got so frustrated with them when I ordered some new plugins and the order wouldn't go through. I said to them take me off the mailing list because no matter what I would try to buy the order wouldn't go through and when I finally got some help the sale was over and I couldn't buy them at the sale price. When I tried again to buy something I can't put anything into my cart/Either my name or password is wrong. So what does one do now?

I mistakenly purchased a plugin that had been sitting in my cart for some time and didn't realise it at the time of checkout. I've sent several emails, including directly to their support email address, to request a refund, but after a few days, I'm still waiting for a response. We're talking about a few hundred dollars, and I'm concerned I won't be able to get my money back if customer service doesn't address the issue. I'm seriously disappointed with the service and would like to be contacted as soon as possible.

Absolutely appalling customer service. Would not honour the free library for August despite there being a checkout malfunction their end. Gave me several excuses and added reward money to my wallet which is designed to get me to spend even more money there. False advertising. They do also sell the library on their website so they could have sent a key over but chose not to. I've been a very long standing customer and spent a good amount of money there so it is a shame to be treated in such a way. I've requested account closure.

I ordered the Kirk Hunter String Motion Engine but, when I went to their webpage, they were out of stock. Yet you can still buy it on their shop page but audio plugin deals code is rejected. I contacted both audio plugin deals support as well as kirk hunter studio support and they both took care of it. I have bought a lot of plugins from audio plugin deals and the experience has been excellent!

Tried to contact them on a double purchase done for support, after more than a week there is nothing. Used the contact us form and it always shows and error, different computers, using and not using VPNs, like if they don't provide support at all. They are a twin of Loot Audio, so be careful with both. It's a good place for good prices but no help in case of something. I am glad it was not a hundreds of bucks purchase.

The best Deals on the web! At first I couldn't believe the prices and bought and really enjoyed an amazing shopping experience, everything was smooth! Don't pay more! From now on I will always check first on this website! Thank you so much!

There where some issues due a trojan on the website but these are fixed as it seems. Well done.

I bought there once for a sample pack. Great deals, great stuff, would buy again! BUT! I will not be able to give it more than 3 stars as it is right now. The website my guy.. It's slow.. WAY TO SLOW! The servers were definetly cheaped on. You try to navigate the deals and suddenly BOOM! No more website and nothing loads. This is absolutely infuriating. I cannot shop. I swear, they probably lost a bunch of orders and customers due to that, people must've went to another website cause of how nothing loads!! Also, I've noticed a lot of times where the website gives up and show me an error so that I have to close tab and lose the stuff I was looking after. And no, it's not my internet or my computer. Everything is fast. I have high speed internet and a powerful computer.

Something goes wrong for the second time. First time got credit on the store, but credit means CREDIT...not pay the lowest price. This time i want a refund but of course no way getting it. If something goes wrong on this website, forget about your money! These are extracted from their terms and conditions "All sales are final and all products are non-returnable and non-refundable" and "APD does not guarantee or warrant the quality of any of the products or services offered on our site" ...they dont warranty the quality...wow!!

Shut up and take my money