Signed up to an account, got my hardware going then ported our landline number to them. £40+ a month down to £12. Being a bit techy I put in a Grandstream HT812 to connect to our existing DECT handset, and that seems to be working OK. Slight confusion on billing when I started, but Voipfone support optimised the package so I got the best value. Call blocking is excellent! Unlike BT, there is no limit to the block list, so you can block all the junk calls.

Richard was super helpful and even dialled into our handset settings to configure for us. Couldn't recomment more highly.

I called to find out about the voipfone service, and spoke to someone called Richard, who was an absolute mine of useful information, friendly, helpful and generally brilliant.

These guys are just on another level when it comes to customer support. I've contacted them on 2 separate occasions with 2 separate issues that I didn't feel confident enough to take on by myself and both times their response was flawless. Polite, professional, to the point, job done in less than 10 minutes !

Voipfone is SO good. I have had Voipfone account for some years and it's hassle free. Recently we changed broadband router and the phone just stopped working. Tried everything then finally got in touch with technical via online chat and Ian managed to resolve the issue (router problem). I honestly can't praise Voipfone enough. If you want to get a voip number then use this company. The price is amazing too!

The voip adapter that I purchased from ebay just failed to connect to my network. So I purchased one from Voipfone. Part of the purchase was asking for it to be setup for my account. It was not the cheapest but I just plugged it in and my phone just worked. It comes with a USB power plug. Delivery via DPD was very quick, faster than I expected.

When moving to fibre broadband, found the cost of calls skyrocketed via my service provider. I got fed up with using mobile telephone apps, whilst low cost, call quality was awful, and lines frequently dropped. I bought a grandstand wp822 from amazon, and signed up originally to zoom (really corporate service), whilst excellent features and cheap, had nonstop issues, so tried voipfone after reading reviews. So far, call quality is good, call costs are super competitive, and their web site is easy to use even for a novice such as myself.

I've had a travel voip phone from this excellent mid-sized company for several years with no issues. Always been impressed by their high-quality and consistent technical support and competitive prices. So, at the start of this year, I decided to port my old landline from a major boardband provider to VOIPFONE's "Home Plan Unlimited". The losing service provider (perhaps unsurprisingly) did not honour the deadline, did not communicate with me or VOIPFONE and did not follow the proper industry procedure to ensure the porting process ran smoothly. VOIPFONE's porting team got on it very quickly, raised a complaint at a senior level with losing provider and managed to complete the porting process and all the necessery testing in 24 hours (the process normally takes at least 5 working days if everyone does their bit accurately within the agreed timeframe - and I had allowed 10 days for it!). Now I have a functionning landline, with unlimited calls, at a more reasonable cost compared with the major broadband provider. Thank you Voipfone. More power to your elbow!

I had a problem and Richard was excellent. Sorted me out and didn't, as so many companies do, pass me on. He owned the problem and sorted it. Thank you. Would recommend you every time.

Didn't work well for me despite good customer service. I decided to give up my landline after this experience.

As a brand new customer to Voipfone I must say how very helpful the guys have been on the chatline, these a real people, not your usual bots and give very clear, speedy and helpful advice, in my experience this is unusual these days but is likely to help keep me as a customer. In today's experience I had to break off from the chat to deal with something urgent which I briefly explained to Mark on line. He in turn chose to email me to give me the answer to my question instead of me having to go back and start again, very much appreciated!👍🏻

I recently switched to a new VoIP service from my copper BT line and I couldn’t be happier with my decision. From the moment I signed up, the entire experience has been nothing short of outstanding. First and foremost, the support team is incredibly responsive and quick to assist. Whenever I had a question or needed help with the setup, their knowledgeable staff was there to guide me through every step of the process. It’s rare to find a company that genuinely cares about its customers, but this VoIP service goes above and beyond in ensuring customer satisfaction. The system they have in place is robust and reliable. Call quality is crystal clear, and I haven’t experienced any dropped calls or connectivity issues. The features offered are exactly what I need to manage my communications efficiently, and everything works seamlessly. I also appreciate how user-friendly the platform is. It’s evident that they put a lot of thought into making their service accessible to everyone. Overall, I am very happy with everything this VoIP service offers. If you’re looking for a dependable, high-quality VoIP provider with exceptional customer support, I highly recommend giving them a try. They have truly exceeded my expectations!

Incredibly easy to sign-up to the service. I signed up as a residential customer. I struggled a little because I chose to use a Gigaset VOIP base station to connect my existing Gigaset/Siemens DECT handsets but all was resolved when I realised that I needed the 6-digit 'password' that was under my profile in the Voipfone.co.uk control panel rather than the login password for their website. Their own base station is already configured so this was my doing. I am still to have the process of having my existing phone number ported in to Voipfone completed so let's see how that goes.

Best company to go with if you need a digital home phone, unlimited minutes means truly unlimited not capped like few others selling out there. The only thing I would like to see is a truly unlimited home phone package without all the bells and whistles of a business package which most home users don't need.

Every time I need help (which is quiet often at the moment) the guys are brill with me. Especially Richard who has just helped me set up my Yeaklink Phone to work on two extensions I literally would not have had a clue. He was polite and most of all patient with me. Thank you to all of you guys your all very much appreciated and a credit to Voipfone.

I've been with Voipfone for a great many years. never had a problem, but today their support excelled. I run FreePBX internally but I'm no expert. Using the Voipfone app I wanted to connect our cell phones to our desk extensions so the business is covered during any time away. Using a Netgear M6 Pro as a base station means no matter where in the world I travel I now have my UK number with me at all times. That saves a lot of hassle and cost. Richard and the team were incredibly patient helping me to get this working and it really is a game changer for our office communications. A huge thanks to you all from SwiftMigrate.

An excellent service. I just transferred my 82 year old mum’s phone line to this service; what they offer is amazing. You can speak to the same person at their call centre, I had the pleasure of speaking to Brian. He talked me through forwarding my mum’s calls while her broadband is set up. A kind, user friendly service. I want to switch from BT for my internet and business after I see what they do for my mum. Thanks Brian for your kindness and outstanding service.

Very impressed with products and service. Signed up for service and opted for their preprogrammed adaptor for my analog phone. Plugged everything in and it worked straight away. Very helpful. I had a couple of queries before opting for their service and they answered promptly.

I don't usually leave reviews like this, however my experience with Voipfone today was truly superb! We were having issues as our phone line had went down in the office, we phoned customer services and got through to Richard who was very understanding of our problems and went above and beyond to get these issues sorted. we could not have asked for a better experience in getting this resolved! 5 star service!!

We've been with Voipfone since September 2011 and, except for the disruption due to a DDoS attack a few years ago, have had great service—hence our business has stayed with them. Reading comments here, I wanted to add my tuppence worth. Whilst there was a glitch earlier this month and payment was taken early, don't listen to the drama queens talking about theft and the rest of the bull*t. It was a billing error, was quickly notified by email, and the funds were returned. TBF, the service is so cheap you wouldn't notice if it wasn't. Take it as you find, but we can recommend them and trust them totally - that is the first glitch in billing for us in 13 years. Some people just come here to cry and threaten as they wouldn't have have a pair to do it face to face - I'm just happy they're not one of our customers.