Always excellent customer service. Pre-ordered a number of items and realized that they would not get to me when expected due to one product having a late release. Hobbiesville worked with me on a number of solutions and were very quick to reply to my questions.

Garbage Customer Service and No Return Policy is terrible. I placed an order and something left in my cart accidentally ordered along with a deck of cards. Was told I could only return this for store credit. This doesnt show up anywhere on their site without going looking. Nothing has shipped and I tried to cancel but they would not do anything. Lost a customer for life. There is absolutely nothing I will do with store credit. Buyer BEWARE.....

I've been ordering from them for a few years now and have never had any issues. Everything is shipped om time and delivered promptly. There customer service is great, always have fast responses and solutions to my inquiry. Will keep shopping here

This company is a hot steaming pile of crap!!!, DONOT buy from this company!.

Much like a lot of others, wanted to support a Canadian company. Ordered and paid for a product. Got a notice from Canada post my shipment was on the way. Never arrived. This supplier completely passed the buck to anyone but them and will not issue a refund yet no product in my hands. Canada post says contact seller. Seller again says not their problem. Abysmal customer service ensuring no repeat orders. Do no recommend any dealings with this company.

I ordered over $200 worth of pokemon card merchandise and the box arrived empty... I was told by Sarah that they were going to check the weights at post office for some reason. It took 2 weeks to get to that point, then she said I would need to wait a couple days for post office response... it's now been 2 weeks, no sign of Sarah or any other customer service rep... I had route protection as well. Edit: from 1 star to 4 star Route protection got back to me and a replacement is on the way.

Nice prices and easy to order online.

Amazing selection with great pricing. Extremely helpful and friendly.

Terrific store with great selection, every order I've made from them shipped day off, arrived in great condition and always made good time getting here! Pleasure to shop from and very accessible website. Would love to visit in person if I visit Ontario!

I bought multiple times from Hobbiesville. They have an amazing customer service both online and in person. they have a wide variety of products are the best prices. Buy with confidence!

Have made various limited release purchases with Hobbiesville as a local. Shipping is always close to if not before the release itself on the products. Packaging is always excellent, I have received all my products in excellent sealed condition. I collect tcg products mostly, hobbiesville has delivered on countless occasions for pokemon releases, one piece releases, and the most recent Disney lorcana tcg release. I look forward to continue doing business with them. Customer service is also exceptional!

Was able to secure Sorcery: Contested Realm preorders at fair prices (non-scalper.) Store is clean and welcoming to newcomers, feels far more professional than the average local gaming store.

Have made multiple orders (and pre-orders) online, quick and easily delivery, amazing app and top quality customer service responding to all my online inquiries! Have switched from others shops to this as my primary!

Purchased multiple orders from Hobbiesville. Amazing customer service and fast shipping! A+++

I’ve made a handful of purchases online now through Hobbiesville and I keep coming back because their prices are better than anything I’ve been able to find elsewhere locally or online for Canada. They’re also constantly replenishing stock on the things I want (Pokemon/Lorcana). My only feedback would be I hope they implement a better estimated delivery time for free shipping. Otherwise I haven’t found anything better than Hobbiesville.

I ordered a cool limited edition 1/6 scale Boba Fett bust from Hobbiesville, having never dealt with them before. I was very pleased with the transaction. The order went straight through, followed by a confirmation email and in no time at all it was shipped and at my door, expertly packaged, and in perfect condition. Thank you so much. : )

It's my favorite shop for TCG. Customer support has been a solid 10/10 up to now. They have great prices for pretty much everything. The shipping is quick. I always receice my products in perfect condition. You pay 2.50 for bubble wrap but trust me, they make sure sure it could go to war without getting a scratch. Keep making bussiness like this and you guys are stuck with me for a long time. Thank you! P.S please come to Montreal

I've been dealing with Hobbieville for 6 months now and every time, it has been great. Whether it Pre-Ordering, Buying Individual Cards or, selling them card via there Buyllist, the experience has always been top-notch.

I pre ordered the Stardew Valley board game in February. I see other stores shipped out their pre orders in May and June, or even have it in stock currently. I have tried emailing and messaging Hobbiesville on social media to ask when they might be shipping out their pre orders for this game. It's been a week and a half since the the first email, and no response. Based on the experiences other reviewers have shared it seems like they are very disorganized, and obviously have a lack of customer service. Would give 0 out of 5 stars if I could for the online shopping experience. The response times on trustpilot are fast. Would be great to get that from the actual customer support email.

Sent me the wrong item… Seems like that is a common complaint with this company. I emailed them the day of and of course it took 3 days to reply. Wants me to ship back item and pay out of my pocket, to receive the item I initially paid for. The product I purchased is out of stock. No reply after they sent me a message. I just ended up opening the wrong item they sent me. Not worth the headache. This company is very unprofessional. They don’t take any ownership when they make a mistake. I will not be shopping here anymore and I recommend to everyone to shop elsewhere. Kanzengames is a great company.