Queen Michele
United States | 10 July 2024I started out with the wrong shade 170. It was a pleasantly smooth experience to call, speak with a human, and was connected immediately to a color specialist who through conversation was able to match me correctly. My shade 150 arrived today, and I couldn't be more please. I highly recommend this product. Good people who'll work with you to get it right.
Marie Gedeon
United States | 09 July 2024Fast delivery and high quality product.
Mary beck
United States | 09 July 2024I dislike it because it broke my face out..
Robin Gibson
United States | 09 July 2024Not my color. no help returning this item. False advertisement, the price for free trial is way higher than advertised. Then they sent me an item I didn’t ask for and charged me for that thinking I was going to want it! NO THANK YOU I DO NOT WANT NOTHING FROM THIS COMPANY. However the brush is good quality very soft may consider keeping that , but definitely nothing else from them
Tina Calilung
United States | 09 July 2024I tried the airbrush spray silk with the color match guarantee. It's not a guarantee as you can only change the color once. It's very difficult to see which color to select based on a small square sample online, and there are no descriptions on the undertones. Customer support was not good as I was disconnected while on hold twice and told that a new color would be sent. It never arrived. Finally I spoke to someone that gave me a 50% refund, but It was still a waste of almost $50 since I still do not have the correct color. Update: Luminess responded to this review requesting that I contact the customer service #. Admirable that the company responded to my review, less so is that there's a mistake in the #. Also, it's the same #(without the extra digit) that disconnected me 2x and left me on hold for 28 minutes--no thanks!
Nina Olson
United States | 09 July 2024The color that I received wasn't right for me so I contacted customer service and they are sending me another shade.
Steffany Alcazar
United States | 08 July 2024This is the second interaction I have with customer service, back in February I called to return the product a get a refund they refuse to do that but I “got to cancel the subscription”. Checking on my finances today I found a charge of almost 80 dollars I call again and was told that I never called before and that’s why the subscription was not cancelled, the agent today however was somewhat helpful, that why I’m giving 2 starts, however now I have to wait until the package arrives and send it back and spend money on a shipment because the first agent didn’t cancel the subscription, I CANT use this product at all, it harms my skin. I’m reading now I won’t get a refund even if I sent the product. What a bad customer service
Clyde Crawford
United States | 08 July 2024It doesn’t cover the dark spots on my skin