Paula was great very knowledgeable and extremely patient love the support team.

Kimberly is very knowledgeable and patient. She was able to pinpoint to problem and find the solution quickly.

Joshua's help in customer service was OUTSTANDING. I trade Tradovate which Ninja Trader ownes and operates as a second trading platform. He help on three totally unrelated problems with answers and links supporting his response. I have not had such support like this in years by ANY company. Thank you Joshua you are a credit to the words "customer service". Marc

The customer service was great. I got a near instant response and was spot on.

I could not resolve my issue. I am not a techie. Chris arranged right away to call and remotely addressed my issue. With great patience and kindness he explained the reasons. All Ninja staff is great. Pleasure to work with each staff member! Thank you Ninja!

It went really good they were very attentive to the questions.

Excellent Service, questions answered and all is well! The folks are patient, especially since I am new at this. Great tips as well : )

Zackery has been working with my corrupted Ninja 8 platform for the last 2 days. Today he cleared my problem using "Team". While we had to repair the platform he was able to save my connections and most of my template info. He was very thorough and made sure I was back up and working with out any additional issues. This was done with a pleasant professional manner! Was very pleased with the outcome.

I'm in Paris and I don't speak English very well. I'm very happy with Chris's intervention. He really listens to me and is efficient, friendly and a true professional. You don't get many of those these days. Very good work Chris Thank you very much 👏👏👏👍

Ninja Tech Support fixed all my issues in less than 1 hour. Thanks Joseph C

she was wonderful and helpful and worked very efficently.

I can not say enough about Adrian B.! He is sooo knowledgeable, kind and really gets Customer SUPPORT! He not only took care of everything I needed, but went beyond by informing me of so many things that could help me that I would have never known to ask for. Also followed up with an email full of further instructions on everything I asked him about!! Keep it up Adrian, Ninja Trader, you have a WINNER!

Ninja Trader is very good. I am very satisfied and the service that the people at Ninja provide to their customers is outstanding. There is enormous friendliness in the emails and that is a pleasure. Mister Zachary did a very good job and was very clear in his answer. I have enjoyed that service for years and years. Without a doubt, I highly recommend Ninja Trader as a trading platform. The follow-up of questions and answers is also excellent. What more should a customer have? Thank you for the good service and I wish you congratulations. You all deserve a big wage. Kindest and warm regards. All the best and I wish you success in the business. Luc

Clayton was very personable and he went beyond his call of duty a BIG shout-out to him with many thanks. I got my issues resolved. Carey

The web platform is decent when it works. However, at least twice a week it blips out/crashes and loses all of the templates you have saved. It'll also give you an error saying "subscribe to data" when you try to log in, if you have a trade on, it's costing time and money. Customer Service and Support are awful. The chat bot runs you in circles and when you finally get someone live, they have no idea what to do (unless you just need to cancel your account). The support team is condescending and rude, and generally have no answers except "try to clear your cache and cookies" My 6 year old can do that. I guess that's the inherent risk of using a cheap, subpar product run by a support team that has no idea how to help their customers. I'll be withdrawing my money and moving to a competitor on Monday. NinjaTrader isn't worth the hassle.

I really appreciate the great support from the customer service and support teams at Tradovate/NinjaTrader! I would also like to especially thank Corinna for all her help to resolve my queries. Thank you so much.

Are words even needed for Ninja Trader customer service support team???? TOP NOTCH. ABSOLUTELY FANTASTIC. THE BEST

Shawn Riley is AWESOME. Super helpful and patient!!! Thank you so much for your expertise and professionalism!

Customer support is always a top priority when dealing with new clients. I was fortunate to deal with Sebastian B. He was extremely knowledgeable, clear with his instructions and patient. He delivered far above my expectation.

Very helpful! And thorough