Sebastian did a very good job helping me understand the margin requirements and violation fees. He was very patient and courteous. I so appreciated his help.

Solved the problem,efficiently

Adrian was extremely helpful and efficient. I have been fighting this problem for 3 days now and was not getting answers from my third party supplier. Adrian focused in on the problem immediately and had me up and running in less than 15 minutes. After having a frustrating 3 days and having an Adrian quick fix, I closed down my computer and played a round of golf. Thank you Ninja Trader. George R

Often times people take their time to write a negative review based on a bad interaction very few take thr time to write a good one. I had an amazing interaction with my support agent. He was very kind knowledgeable and thorough he went above and beyond the call of duty by helping me connect all of my account. Ninja trader needs to hire more special agents like him. Thank you for an amazing interaction.

Quick response and perfect solution

Excellent service. Brian was kind, understanding, patient and extremely intelligent. No matter what the problems were that I threw at him, he was able to resolve / fix them. Highly intelligent man. A credit / asset to Ninja support

Corinna war eine super hilfreiche und angenehme Mitarbeiterin

Sebastian was very informative when it comes to answering all my questions. He was very helpful. overall, it was a great customer service provided!

I hope you know just how good Emilio is!!! I want to thank and commend him!!! He was patient, determined to end-run a number of glitches we encountered, and persevered until it was successfully completed. I'm grateful for his assistance

Quick response to my questions!

Chris used TeamViewer to see my problem and solved it. He is very knowledgeable, professional and friendly. He is a valuable Team Member!

great quick fix....friendly top notch ..very competent.

Just had an initial orientation session with Joseph C. He was very professional, very knowledgeable, and quite helpful getting me set up to begin simulation trading on Ninjatrader. Joseph told me to reach back out to him whenever I need more help and I'll certainly do that.

My platform hung, Scheduled a phone support. The tech was super knowledgeable, but what I liked to most was the ease of communication, he understood every thing I said and I understood him. He's sharp keep him, also I asked him how to duplicate a chart, he showed me how, it's so easy (once you know the magic trick) love the software and the support. Thanks

I was assisted today with Adrian form NT support through Team viewer and he was exceptionally helpful. and he was so knowledgeable and able to do it with ease. He knew right away what needs to be done and had to reinstall the NT8 and had to do all the files one at a time to make sure ewverything is all working fine. I got lucky again that i had the kind of help I need when i needed one. and his explanation for things is so simple that i could understand it well, without the jibberish that others might say. Well done Adrian. Hope everyone are supportive like him.

Very helpful info on the[ control center ]

Excellent tech support!

Very helpful support team!

Ninja Trader customer service is very excellent as always! They're always very helpful whenever needed! 😄👍

Clayton was exceptional in all matters. His response time was so prompt over a 5 or so day period we messaged back and forth. Typically dealing with larger companies, I expect 24 hours or so at the earliest. I was getting responses sometimes in the matter of minutes. He went well above and beyond to help me with running test, trying different data providers, trying different indicators and so on. I really appreciate everything Clayton did and leaving a small note here to compliment him, is the least I could do for all the time and effort he put into helping me.