Transferred money had an agent say it would be available for trading next day. I asked him are you sure or should I wire it. He said both would take same amount of time. Next day comes funds not available to trade. I call them they say my funds on hold for 3 days due to a plaid system. Their communication and knowledge of how their own system and company works is horrible. Here I was going to wire and the guy simply said ach would take the same amount of time which it didn’t.

I would give 5 stars, but my support experience started off a little slow. Support @ NT was a bit quick to assume what my issue was and almost left me on my own. I pressed the issue and then was handed off to Scripting Support @ NT. Scripting Support @ NT was phenomenal and identified my issue based off my videos I took. Also, Lana Orlovsky was amazing from initial email to last email. Can't say enough about Lana Orlovsky. I'm sure Lana Orlovsky had a hand in helping press my issue. Thanks again. Excited to use NT now!

I was very skeptical of Ninja trader as i have used the free MT4 trader for decades. But it is worth all the money. Absolutely brilliant software to develop automatic trade robots. I can recommend Ninja trader for all that want save a lot time and effort to program automatic trading robots or Strategies at as ninja call it.

Great customer service and excellent tech support. I highly recommend Ninja Trader.

Great product and outstanding service !!

Learning a lot. Able to learn without losing money

The support is excellent ! The tools available are actually more than anyone could ever use but they are there for you.

Customer service not helpful . The need for a phone line is a must ! I couldn’t resolve my issue with my data pack and after many attempts and emails just gave up.

Ninja trader is worst brokerage I have ever dealt with and used…. Representatives are very rude .. soft ware is very limited when it come to do any modifications on your chart… not talking about fees and how they suck your money and honestly I don’t know if they provide correct data… I advise anyone not to buy their products

Love Ninja Trader platform, very exciting. Love the educational videos on how to use platform. Very transparent trading experience. Traded on other trading platforms before. Ninja Trader is by far the Best.

staff is very helpful, the wait to talk to staff is not good

Quick response with a detailed answer.

Quick accurate response.

Cynthia M was very helpful and in the end remote assistance was the only way this was ever going to get solved. I never received the new credentials for the live account when I opened the NASDAQ subscription. She was able to Quickly and easily remedy the issue and I really appreciate her help!

These guys Customer service stinks, I have been waiting 3 day for a tech support ticket and I have not received an initinal response. When you call you rarely get to speak with a live person, but when you do they will only refer you back to emailing. Im moving to a another broker.

The gentleman I spoke with , JP I believe was very helpful

new portal roll out was horrible.

In general I am happy with the software and trading part of NinjaTrader. What I have a BIG problem with is the lack of customer focus in setting up new accounts. This department does not care what the customer needs or desires are in setting up email addresses, usernames or display names for accounts. I have 3 accounts , 3 different emails and 3 very useless display names for my accounts. None of the accounts are linked and I have to monitor 3 email accounts for information about my accounts. I have sent numerous emails to the "new accounts" group but all I get back is no it cannot be done. I even filed out some forms they sent me to sign and return to consolidate my emails .... last week I was still getting emails at all my email addresses. No consolidation of emails no updating or changes to display names and no linking of accounts. I have been at 4 other brokers and these were the basic functionality if all my accounts and was offered without asking. I guess I will look at my awful display names each day [I have no idea who came up with these names ...] and be reminded about the poor service they offer to new customers. Sending emails and calling is fruitless as the "new accounts" team is a big black hole ... nothing ever comes back. Update 12/5/22 - I did receive a call from NinjaTrader after posting the original review. I was told that they could consolidate my email accounts for my 3 accounts but that they could not change the DISPLAY names for my accounts. The fact that I do not have to monitor 3 email accounts anymore is a small relief but the biggest problem still exists. The DISPLAY names of my accounts are totally useless and will require me to use additional "post it" notes on my screen to distinguish between my accounts as I trade. Very dissapointing. Users should have some input in what their DISPLAY names on their accounts should be ... period!

For starters all my money has disappeared and i have received ZERO help on locating it. I have been on the phone more than 3+ times with no end results. When i log in it states I have NO ACTIVE accounts and i need to sign up for new live accounts. I already have an account that is set up and live and is funded. WHERE IS MY MONEY??????

I asked a question concerning my inability to read my daily statement. I got no answer. My question is, is there a reason you do not use PDF files. I can not read the file you currently download. Now today I tried to log in using a different PC. Waited for a the 2-factor authentication that never came to my email.