Clear, concise, seamless and extremely helpful

Tech knew when to stop writing and pick up the phone. Fixed in a jiffy.

Answered all my questions, and gave me extra helpful info.

Christopher J. was extremely fast, helpful, efficient, and pleasant! What a great person to have on your team! He was amazing!

They helped me solve the problem super quickly

I lost the NT data feed connection in the middle of a trade. Marco efficiently put me on a path to solving the problem and getting back online.

Excellent support from Christopher J. - NinjaTrader Client Services. Extreamely curteous, professional & Exemplary conduct. Thank you

I had a great customer experience with NT. All my questions on onboarding were answered promptly by Joshua. He was also very professional and patient with my questions.

I had an issue with my computer that affecting Ninja Trader the file. The tech set up the call and solved the issue quickly.

The fact that they keep with me and helped me solve my issue. Many thanks

Marco was fantastic, and sorted out everything. He was so patient, professional and extremely knowledgeable and helpful. Thank you Marco.

Thank you to Manfred F. at NinjaTrader Client Services. Helped me clear up a tech problem in no time. THANKS!

Paula Santiago was EXTREMELY pleasant and helpful! She answered all of my questions and was very patient with someone (me) who is just trying to learn more about Ninja.

I had an issue with the connection of ninja trade to my broker APEX, i have contacted the support team, and the prompt response was absolutely fantastic, i got a phone call to my privet mobile number and the issue was sorted in less then 2 minutes. Fantastic team, super job . Thanks Again .

Adrian was great. He was very knowledgeable and explained to me what he was doing as he was correcting the issue. Most of all, he was very pleasant and patience. Excellent customer service

very knowledgable

Acabo de abrir una cuenta con ellos, y hasta el momento, el servicio al cliente ha sido maravillo, tanto en rapidez, como en la cordialidad de la agente que dio solución a mi caso

I had to reschedule my call with Eduardo. He was very accommodating. He was on time to the call and very efficient. Solved my problem quickly and easily. Excellent service!

I had a major issue with error messages related to my OneDrive, suffice it to say this was nothing I could have done or figured out. My tech took the time and patience to fix my problem which easily lasted almost 30 minutes, going through countless folders, apps, and trouble shooting everything to fix my problem. I've never really had any issues with Ninja prior so this was my 1st major experience with a NT tech, the experience was beyond excellent!! Thank you, thank you, thank you!!

Christian was fabulous to work with! He was patient with me and so kind... Thank you Christian!!