Fast answer. Knowledgeable agent. Excellent platform.

No other trading platform offers so much for the trader developer. NT8's Architecture allowing access to any connected API without the hassle of coding for each api and you don't need to buy or lease that api separately which saves $1000s per month on API fees. The account object allows you do this - you could also just use the convenience layers provided for fast prototyping strategies - that would suit most. The charting indicator system is the best on the market for desktop. Execution is very fast. This free trading platform allows you to do what only an extremely expensive setup in a fund would have the budget.

Ninja on nov 1 2022 started a new client portal. its a new day and a new dawn. there is no linking old accounts, no transfer of documents, statements, cash balances. they promise the information would migrate over. it didnt. email support is hugely lacking and very slow. im two days into a string of questions and information provided and the only response i have indicates they didnt understand a single thing i said and i got a reply "you must fund your account before you trade". while my account has been funded for 3 years... the phone line queue must be huge as i have been on hold for 2 hours. nothing yet. ninja is melting down. beware. now 4 hours on hold. this appears to be a self inflicted wound on ninja's part reading down thru the reviews. i will start looking for a new broker. lots of good things from TDA.

Problem has not been resolved after multiple interactions over a few days with customer service.

The company was obviously undergoing some significant technical problems and I had a lot of trouble getting the help i needed. I finally got in touch with Cynthia M. in client services and she was able to resolve a very complex problem that i wasn't sure could be resolved and she did it in record time. Outstanding job Cynthia!!! Thank you.

The support is very copy paste. I'm having trouble logging into the new portal from desktop after creating new credentials and the tech suggested creating new credentials..

I have been unable to connect with ANYBODY to help me. (who BTW is also impossible to reach) gave the phone # of . I've called that number over and over and no one ever answers the phone! I'm simply trying to get into my account, but my user ID and pssword don't work; and resetting it doesn't work either! Again, no help anywhere. I'm beginning to wish I'd never opened the account.

Nija Trader's Platform is definitely unreliable at times. It freezes at times when you are exiting positions causing you to loose money.

I don't like the fact that your system is not in real time. It seems so lag quite a bit, which, in such a volatile market, it can make the difference of a gain or a loss. Sometimes, the market blows right through a stop loss and closes several minutes later or will not enter a trade at a designated entry point.

Quick response time. What more can I say?

The desktop app is great. It was hard to get things started with all the logins so it would be nice if you could streamline that. Also, having a phone app would be nice.

Getting set up with Ninjatrader was difficult and time-consuming. I got a lot of emails about a variety of topics. Some related to the software, some to my account, some to licensing, etc... and all from different email addresses. It took several tries before I got it all working and your support was inadequate. Email requests for help took days to respond instead of same day. Most of the time they were helpful but not always. It would have been nice to have an articulated checklist that walks a newbie through each step. I had to create my own to get the install and trading access.

I was re-starting my account after a rather long delay. I refunded my account but could not log into the platform. I submitted a Help request... Zachry responded and set up a call to access my system. He laid out clear instructions prior to the call. I had things ready to go when we talked. Right away he expressed confidence that he would be able to clear things up and get me going. He has a calming confident tone which put me at ease. I watched as he took over my screen and quickly went through and did what he had to do..... while also explaining the steps he was taking. In less than 15 min. he had me up and running and even took an extra step to help organize my files. He was professional, knowledgeable and friendly. I couldn't ask for a better experience. Thanks, Vern

Estoy en general muy satisfecho con Ninjatrader. Debo destacar que siempre he contado con respuestas precisas cada vez que he necesitado. toda la parte tecnica no tiene objeciones. La unica razon por la que coloco 4 estrellas es porque el tiempo de espera para ser atendido por telefono puede ser increiblemente largo.

Zachary S. was very helpful in getting NanjiTrader back running. You see once I tried to update the program I could not launch the program. He fix the program that I could not fix myself. Dennis, please let him know you appreciate him!!!

Tech support is non-existent. I STILL HAVE NOT BEEN ABLE TO GET TS TO GET ME LOGGED INTO MY ACCT. And no one seems to care. Wonder if I’ll be able to retrieve $1,000 ???

MES chart showed incorrect information this morning and on a few other occasions. Had to change instruments between ES/NQ and back to MES for the charts to update correctly. (NT8 platform), ended up missing trades today.

Tammy was fantastic very helpful in doing whatever it took to get me where I needed to be. Thank you!

Super fast response before signing up and finding account, and no response when asking about liquidating account. I would not suggest anyone to use Ninjatrader, the software crashes a lot, and customer service is non existent after you have funded your account.

Agent had no knowledges about Ninja at all and could not answer my questions