Needed storage for my daughter, found the whole process straight forward and simple, the member of staff that checked us in was very helpful and friendly. Missed a call last week regarding refund, forgot to call back, they just called again to reimburse me, very good service, recommended.

I used the Shoreham branch of Ready Steady Store between 2017 and 2019 and spent many hundreds of pounds with them. They offer little in the way of incentive or reward for loyal long-term customers. - I asked if I could get a discount if I committed to one year in advance? I could. 10% off is I paid everything in advance. Not much of a discount having been a customer for over a year! - For a short period I paid for two units as I downsized to save money. Apparently I hadn't given enough notice to remain a paying customer so both were billable! A company that loved loyal customers might have shown a bit of love there. - Be aware that Ready Steady Store don't charge monthly/PCM but in 4 week chunks. That means 13 invoices a year to loyal customers. Ready Steady Storage is perhaps worth considering for short term storage. But longer than a few months and the costs increase and there is little in the way of incentive to stay. There are loads of options so shop around.

I'm STILL WAITING for the refund, 3 years on. I enquired about a unit for my daughters items from her student flat and I received a call from a ' Jamie' who told me he had a couple of the required size available but i needed to put a deposit on because it might be taken by morning with the students etc, .He was very pushy and when i said i had just removed my money from my bank account and would have to go today and put it back in he said he would call me back when I'd been so I gave a random time to call and dead on the time he was on the phone, leaving messages, he called again and left a message ( sounded more desperate every time). I was suspicious of that so I searched the company ( after the Store First crash I was very concerned - I did like my time storing with them ,they were a good bunch of people in my centre so very sad ). I found a lot of negative reviews echoing my worries and I then realised that I had once put a deposit on a unit in Doncaster but I discovered a Store First near my house and didn't need it after all but when I applied for my deposit back it never came.It seems to me that it is this is just a cowboy outfit.

Shocking customer service by the manager which overshadows the decent quality of the units. There are many other choices available, look around before you commit

I have stored for the past 2 years with a company that has now been taken over by Ready Steady Store, since the take over i have had nothing but grief from a rude passive aggressive policy that seems to be in place . I have had phone calls & emails not even with my name !! telling me my latest invoice is due although in reality its not due for another 28 days this has happened on more than one occasion i have requested someone from the company to contact me as of yet no one appears interested or so it seems. I can understand that companies have to be pro active these days but i have never missed my storage fees ever..so quite why the attitude i do not know ..there are plenty of storage companies out there that would be happy to take my money £150.00 month . UPDATE/Ref /Reply I have storage in Corby and my name is Mr S Hampson

Bad from start to finish. the only helpful member of staff was moved along for being to helpful and remembering that we are all human beings and that respect goes a long way. Since this person has left, we have been left with a rude, obnoxious, busy body, that does'nt know how to help or get issuses resolved quickly. All we required was a telephone number to make arrangements, however she couldnt even do that, saying that she isnt allowed to pass that inforamtion on. BUT how can things be resolved or to have questions asked if we do not have the means to get in contact. More company information is required as well as transparancy to have all the relevant information on hand when needed. They are over priced, the offers are not competive no wonder there are not many of them about. Never will i ever use them again nor recommend them to friends or family. They are rip off merchants, with no customer service skills

Disregard anything they promise you before you turn up, no matter how many times you explain what you need. I was promised a ground floor cube shaped space which I needed for several valid reasons. I arrived with a car full of boxes to end up with a unit about 4ft x 25ft. If you want to get to a box at the far end, you'd need to empty 40% of the store to get to it and then put everything back!. I advise anyone to look at the store being offered before signing the contract, and not to bring any items with you on day one.

The fees you pay if you miss one payment, are absolutely ridiculous! If your direct debit bounces you get charged £17.50 and if you don't pay that within 8 days you pay another £15. They give you absolutely no time to make up for the missed payments and on top of that their monthly rates constantly increase. Over two years their fees have gone up by £13 a month. Having said that, the storage itself is great. Very secure, easy to access, 24/7 access to your belongings & the customer service is not bad.

Ensure you call after making any reservation as bookings are not firm even though they take a deposit. Days before I needed to store my stuff I received a call informing me that they had no space.

We have used the Ready Steady, Worsley, Storage facility for a number of years. I cannot praise them highly enough. The staff are superb, nothing has been too much trouble. Everything has been clearly explained throughout our contract. If the rate increased the reason was given in a reasonable and credible manner. The units are clean, totally dry, bright and to them security is paramount. Access is 24 hours, and, as the up to the minute gates and fencing are safely locked, accessible only by keypad entry, you feel safe whatever the time. We would use this particular facility should we need it in the future thanks to the service we have received. A special mention to James, he is both professional and friendly, brilliiant!