Great service from ordering to delivery

Brilliant as usual

Heating oil received well within the “up to 10 Working days” stated. No problems with delivery.

From start to finish you were brilliant. Prompt and easy to use payment facility and excellent Covid- 19 secure delivery on site. The delivery drivers are always helpful and polite. Good value for money. Thank you.

Efficient, as normal.

This company 1) great customer service 2) always a good price 3) arrive on the delivery date (phone the day before ) 4) friendly helpful staff I would honestly advise you to try them out---much better than large national companies. We tried a few, but have stuck with Moorland Fuels --A1 Best Regards, Dave.

Very good service and friendly staff. Regularly in touch to make sure we are not running low on heating oil. Would recommend to friends and family.

Helpful and reliable

They always do, what they say they’re going to do and when they say they’re going to do it. That’s why we continue to use them. Friendly customer services too.

Polite and friendly very efficient service.

excellent reliable service.

Oil delivery worked like clockwork. Paperwork left out of the weather thankyou.

Great customer service, deliveries on time without any fuss and helpful and polite staff. Highly recommended.

The delivery guys and the office staff are always friendly and helpful, overall a very good local company to deal with. I've only knocked a star off because the email delivery notice arrived late - on the same day as the delivery instead of the previous day - which gave me little time to prep.

Brilliant service, friendly staff, prompt delivery, would highly recommend.

Moorland Fuels always so helpful and quick delivery.

I have used Moorlands Fuels for a number of years now and am happy with the service they provide for my home heating needs. With the ease of ordering on line and the polite and helpful way the staff handle my enquiries should I have cause to phone them, gives me no reason to change my suppliers.

Always excellent service from Moorland Fuels. Can't rate them highly enough

We have a very friendly and helpful service from Moorlands Fuels with prompt and clean deliveries.

In the past, Moorland Fuels have been excellent, but I'm afraid that recently the standard has fallen. There was a time when one ordered oil and it would turn up within two or three days. Recently, the time has been getting longer and longer until this time, it was 10 days and we were down to our last 100 litres. When I phoned the day before we were finally visited, I was told that the delivery was still within their parameters of when it should be done from our order; however, he couldn't tell me what the time span was. I also said that if the goalposts had been moved (in other words, the time between ordering and delivering had increased) then surely we should have been told so that we could make allowances. This also seemed to be met with indifference. We have been with them since moving here in 2006, and they have been excellent; however this past year has seen a big reduction in the quality of service. There has also been a big hike in the price per litre which is a little strange given that the price of diesel sold at petrol stations has remained very static. I don't want to move elsewhere as I try to be loyal to those companies I deal with. However, loyalty must work both ways and if there isn't an improvement then I shall look elsewhere.