I also just received a huge bill for customs duty. I specifically searched out a UK website to avoid shipping from Europe. When I complained and the company pointed out that they have a couple of red bars warning you on checkout (which I missed) but seriously, this is a .co.uk website advertising in pounds with a UK based customer services helpline. It wouldn't take much to be upfront with their customers and point out they're shipping from the Netherlands on their homepage or near the price when it is shown in sterling.

Rapid service and quality item - very happy with all from start 2 finish...

The whole website was very well laid out and intuitive. I found my product quickly and went through the checkout painlessly. A great range of products with the only downside being the very expensive shipping costs. That said I'd still recommend and would happily buy again.

Speedy delivery and knife exactly as described

Absolutely brilliant company, cannot fault the service. Well done for exceptionally fast delivery. Thank you and best wishes to all for a happy healthy Christmas!

I unfortunately fell into the same trap that many other UK based people experienced. There was no indication of the amount of duty to be paid when imported into the UK, so unfortunately ended up with a bill that cost about 50% of the jacket price. Aside from this, the website interface was easy to use, they had a broad range of products at a good price, and delivery was expedient; hence 3*

Buyer beware. This is company with a .co.uk website, but the goods are shipped from the Netherlands, so it's really lacking in transparency and is quite disingenuous to have a UK website. Having already paid a large delivery cost, on any item over £150, you will then be charged customs duty and my bill was £72, which includes UPS brokerage charges. This business model is doomed as customer expectations are just not managed well at all. There is indeed small print that if you can find, advises the customer of the issue re customs charges. Heaven forbid you want to return the product as you will have a double whammy and need to pay their customs charges for them to take receipt and refund. I am sure I will get a standard comment explaining all the customs duty, and if that degree of explanation was transparent on the website, I suggest it would save much time and energy on both sides, and customer expectations would be managed The google posting detailed below and is actually not true. There is no FREE SHIPPING NOR FREE RETURNS Your Outdoor Shop Online | Outdoorsupply.co.uk We offer a large collection of outdoor and travel accessories from top brands at low prices. ✓Pay Afterwards ✓ Free Shipping & Returns. Real shame as product offering is great, but the culture and values of this company are not aligned with their products.

Awful experience. Website has a .co.uk address but ships from Netherlands. Therefore, £92 of customs charges added to a £300 item and now way to stop UPS from turning up to deliver and cannot be returned until customs charged paid, item received and then sent back. Website doesn't make this clear. Probably ending up £150 out of pocket as the item is not a good fit so has to be returned.

Kept informed re the purchase Arrived within the specified time. UPS App not very user friendly at all. Brilliant Lomer women’s boots.

I was a returning customer and had bought a pair of walking boots from the company just over 2 years ago. I needed a new pair of boots and went back to this company on their UK website and saw the boots advertised at a reasonable price, after allowing for inflation. I therefore bought them as the price was reasonably competitive. To my surprise when they were being delivered the delivery company demanded a 35% increase on the purchase price (£59) which made the boots extremely expensive. I accuse the company of misleading me as far as the advertised price of the boots were concerned and I strongly advise people who are tempted to use this company to be aware of the phrase, remember buyer beware (caviat emptor)! They claim that due to brexit duty has to be added to their prices but don't know what it will be and leave it to the delivery company to decide. How pathetic is that. My advice is to buy from a UK based shop or UK warehouse where you will not be misled. I am presently awaiting a refund but the company informs me that it will be reduced by the so called duty that the delivery company was going to charge me. The company told me that at checkout, at the last gasp, there is a warning in red that they are a foreign company but I missed this warning so am partly to blame for this mess. However, in the circumstances I think this warning should have been prominent at the beginning of their web page. Alex in Glasgow

Great deal and fast delivery.

I ordered the RAIN07 Ilse Jacobsen coat for £165.95 plus £9.95 shipping. When it was delivered I was told there was a £47.50 import duty to pay. I refused and phoned and emailed Etrius. I was told that they clearly stated there may be extra duty to pay. I agreed but felt that there was no indication that the duty could be so high and was it not possible for some kind of compromise. I was emailed again and told I would have to pay or the credit that I would receive for the coat would be minus the £47.50 duty. I emailed to say I could not afford the extra and I would have to take the reduced credit. I then got a patronising email back, explaining again how they would deduct the duty, as if I could not understand their previous email! All in all it was a totally negative experience. Customer service were completely unsympathetic and I would stress do not order from Etrius unless you are willing to pay the exorbitant import duties.

We ordered an vango omega 250 tent.ordering was simple. We recieved an email really quickly telling us when it would arrive. It came really quick however the email we recieved 2 days later from the couriers telling us we had a £95.00 import tax was a blow to the head.after sending an email to the company asking where this was mentioned anywhere on ordering, 6 days later I am still waiting for a reply. I tried calling the company several times but no one answered. After reviewing the website and reading the terms and conditions it is still a mystery how import tax can be charged when it had free shipping. We was in a catch 22 position; we couldn't get hold of anyone in the company, if we didnt pay the £95.00 we wouldn't get the tent and the company would have our initial payment and tent. Reluctantly we had no solution but to pay. We could have bought a family sized tent for the overall cost we was charged

I bought wonderful flipflops, but unfortunately there was a mix-up with sizes and they were too big. The customer service people at Etrias were unbelievably helpful, though, and dealt with this issue ever so well. Refreshing! Thank you very much.

Purchase a backback worth 176 pounds and payed 50 pounds custom charges to uk ,two week later the wrong backpack was sent to me and I have to pay postage and customs back to Holland , going to cost me 276 pounds for a 176 pounds backpack. what a nightmare , uk shoppers beware, no help you are going to pay for any problems if your orders goes wrong

The products this company sells are excellent, however this company with its UK web site, UK customer telephone number (Cambridge) is not as it seems. The Company IS DUTCH!!! therefore you get charged import tax on all goods!!!!! they will tell you that they warn you on the payments page with a red flash!! its not that obvious and being colour blind its not that red!! The phone transfers you aboard so the customer service is not UK. IT's up to you if you wish to trade with them but they are willing to look British, but are quick to quote BREXIT as there excuse!!!! TRADE WITH A UK COMPANY

Very slick website which was easy to navigate. Simple ordering process. Goods arrived earlier than expected. Excellent.

Fast delivery of product unfortunately Item damaged but swift refund.

I ordered my Lomer shoes on Friday 5th Feb and they arrived the following Wednesday , I was expecting to have to wait much longer with Brexit but no! Great service from yourselves and the shippers.

Very high level of customer care. Well done 😊