Brilliant customer service. Yvonne was amazing and always at the end of the phone if needed. Needed advice on a different matter to do with a house move and felt completely reassured by Yvonne to make a decision. 100% will be recommending Walker Dunn to anyone needing a survey.

Hi this report was completed as quickly as possible bringing the date forward twice for us which was great, no problems with the report.

Excellent service. Very prompt with getting back with a comprehensive report. I would recommend using the company. Very professional.

Exelent firm of Surveyors reasonable price good value for money at the property when they arranged definitely use them again

Very professional detailed service

A very thorough report received just 2 days after the survey date. Efficient and quick telephone contact to discuss relevant aspects. I could not fault it.

Prompt and excellent service from start to finish. No hassle and from one phone call everything was arranged and had a full survey report by the end of the week. Fantastic, would highly recommend.

First off the customer service that I received from the beginning was great. I paid for a valuation to be included in my Homebuyer report. Once the survey had been done, I received the report in less than 48 hours which was a really fast turn around. The report was easy to understand and therefore I have not needed to contact Walker Dunn for further explanation. For a first time buyer, Walker Dunn have made the surveying experience quite smooth for us. I would definitely recommend them.

Really happy. The survey seemed comprehensive and was sent to us the same day. They replied to all email comms very quickly and answered all my queries.

They completed the survey before the date that was said it was scheduled for the 16th of March and it was done on the 2nd of March and I received my report the day after

Excellent service. Good communications. Prompt receipt of report. Helpful staff.

Highly recommend

Professional manner fast communication / prompt follow up. Quick quotation and willing to discuss the service being provided.

The report came over within 24 hours of the survey being carried out and I found it to be very thorough and easy to navigate. I had a query about the report and was promptly called by the surveyor, Rachel, who was super helpful and more than happy to answer any questions I had.

Prompt service booked on a Monday survey done on a Tuesday, detailed report back from Helen who was very helpful and friendly,saved us a bit of cash as well after negotiating after her survey, thanks 👍

Extremely detailed report and very fast turnaround

A super efficient, professional and friendly service from first contact to the office through to valuation and report.

Very fast turn around from instructing Walker Dunn to them completing the survey and receiving the report on the same day. Excellent service, would recommend.

Really grateful for a super fast turnaround

Whilst the report from the full building survey looked reassuring and comprehensive, once I moved into my new house, I sadly discovered it to be unreliable. The first issue was that, although the roof covering was given a condition rating of 2 (not considered urgent), within a few months of moving in I experienced leaks, requiring repairs to the roof – specifically the repointing of the chimney as well as replacing the flashing to the gable end. When I raised this with the company, I did not receive a satisfactory response – instead they referred to their recommendation at the time that I conduct a damp survey based on isolated high moisture readings observed at ground floor walls - how this relates to the need to repoint a chimney which in their report they stated "generally appears to be in a satisfactory state of repair" is not obvious to me, or I would assume many other prospective house buyers. My second discovery was incorrect information supplied, specifically the survey stated that "as is recommended, the bathroom has been fitted with a mechanical extract fan complete with overrun facility and which should preferably be fitted with a ‘humiditstat’. This was found to be working", which in fact turned out to be false. Upon moving in to the property I discovered that there was no fan in the bathroom (only a light), and so it is not possible that it was tested – meaning that, more worryingly, the survey contained false information. When I raised this with the company their defence seemed to be that, if I had instructed an electrical contractor to conduct a survey as they recommended, this independent report might have highlighted the discrepancy with the false information supplied in the building survey. They further indicated that the absence of a bathroom fan would not have impacted the purchase price of the property. They failed to appreciate or respond to my concern that, whilst the absence of a bathroom fan may not significantly impact the market value of the property, it will require additional expense and inconvenience to rectify which would need to be planned for. More generally, if one piece of information in the survey is incorrect, then how many more errors are there in the survey that I have yet to identify, and how much additional expense and inconvenience will this entail? So sadly, having contracted an expensive survey which experience has demonstrated not to be entirely trustworthy, I am further extremely disappointed by the response I received when raising these issues with the company - in responding to my complaint the company did not display any customer empathy, but appeared to be focussed on protecting itself financially and hiding behind legalise. Based on my experience I would not recommend using this company.