The Item I ordered was exactly what it said on the tin! it was well made, beautiful and well packaged. One of the frames that I ordered was damaged but it was efficiently and helpfully replaced by the easy-to-contact customer services team. Many thanks to Jayne Bloch! A rather saddened customer turned happy again through one simple phone call! Many Thanks

Great company, fast delivery, and products look exactly like they do on the website. I bought a gift for a friend and it arrived faster than I thought it would! Smaller items are packages carefully so that they don't get damaged.

Good fast service, bought quite a few Christmas presents in the sale, good discounts in sale, haven't bought much full price as it can be a little pricey, but very pleased with what I have bought

I found this website purely by accident, when searching for retro gifts for a friend. I was very pleased with the goods on offer, the prices, speed of delivery and also the packaging of the goods. I will definitely recommend to friends.

I have used this company before for unusual gifts and good value stocking-fillers, and have never been disappointed. Today I submitted an order in preparation for Christmas and was not credited with the free postage that was promised to newsletter subscribers. I queried this with an email to customer services, and was answered within an hour with a very polite apology and a refund. How refreshing, and how unlike the service offered by so many other companies.

After having to chase my order this company realised that they had sent my order to a wrong address. They've told me they won't refund me until they receive the order back!? How is that fair!? I don't even know where the order is. Awful company, don't bother with them. I'm now claiming refund through PayPal.

This is another of my 'go-to' shops online. I have used them for years and love the product range. They constantly have a really nice range and brilliant sale sections. The delivery is always good with well packaged items. They are great for more unusual retro style presents or home accessories. I have found some real bargains here!

I have signed-up to Trustpilot just to leave a review for dotcomgiftshop.com. My order just arrived - everything is such good quality and it was all amazing value. I didn't even have to pay for postage because I signed-up to receive emails - which I am always happy to check out anyway, to discover what else they have on offer. I have been telling everyone about dotcomgiftshop and will definitely be buying more gifts throughout the year. Really impressed - and also very happy that I managed to get so much for my Secret Santa budget! Thank you! Highly recommend.

I got there through a promotion which looked really good. The products and the website look really good so can't complain about that. Unfortunately I never got to see my products. After waiting 15 days and not receiving even an email about my products I contacted customer services. Their response was that their T&C stated that the promotion was to be used only once per household and they detected that in my case there was more than one order so they just ignored ALL of the orders. Not sure what happened there since I used it only once. Even then, fair enough, I understand their T&C. However, I'd expect customer services to resolve this and notify the customer and honour the first order. If they miss it, then attempt to resolve it when contacted. It was not the case and customer services upon contact were very rude and unhelpful and failed to resolve the matter. I did not get my products and got a rude response from their anonymous customer service agent. I will certainly not be trying to buy here again and I'd advise anyone considering buying from them to stay away.

I love this company. Really great products and great service. Wish I had found them sooner. Highly recommend for little bits and bobs.

I ordered 3 items via dotcomgiftshop on 31st January 2014 and paid £2.95 for their standard delivery service. Some parts of the website say deliveries should arrive within 5 working days, but one section of the website says 7 working days during sale periods. It's now 11th February 2014, which is the seventh working day and I've still not received anything. I e-mailed on Wednesday 5th February asking if I could pay extra to speed up the delivery as I needed it on or by 7th. I received a reply on 6th saying if I called to pay the extra charge they would upgrade my delivery. I called straight away but was told that if I paid the extra charge, my item would be delivered on Monday 10th! They were willing to let me pay an extra £4 but still receive my item outwith the 5 working day period quoted on some parts of the website. Quite disappointed.

First, I would like to say that the shop is full of interesting things. The big problem in my experience is with the customer service : I'm a french customer, I apply a promotional code which reduces the shipping when I ordered. The day after, the customer service wrote me to ask me 2£ in supplement for the shipping... I've explained to my contact the promotional code and he cames back to me by telling me it was not true... Finally, after 3 or 4 emails, he didn't even recognize I was right. He should just try to make an order as a french customer and put the promotional code to realize what I was telling him was true. I thing that the less the customer service should do, it's believe what customers tell them instead of insinuate they are liars. I will never order again at this shop.

I did most of my Christmas shopping here this year... There's so much choice that it's hard to stop buying gifts for people (and yourself!) Everything arrived well packaged and on time. Having had no problems with any orders I can't comment on customer service. The website is so pretty! I could literally spend hours browsing and adding things to my wish list (great feature also) and I love getting my regular emails from them (although they do have a tendency to make my wish grow ever longer!)

I've used dotcomgiftshop quite a few times and i'm always very happy with the service and goods. Ordering is easy and goods are despatched quickly and always well packaged. They also send offers via email if you're signed up to their newsletter. Excellent all round.