The Dremel that I bought was cheaper here than in most places - even when the additional postage cost to Scottish Highlands was included. Unfortunately, the unit was dead on arrival. The response by Alan Wadkins Ltd was exceptional, especially as it was over the holiday period. A replacement unit was despatched as soon as was possible. I will most definitely use them again in the future.

I use Wadkins regularly as I live locally in Darlington. I always find the staff very pleasant and helpful and the prices are competitive.

Courier that they chose failed to deliver several days in a row, company not apologetic at all, nor it seems overly concerned. Still awaiting refund despite cancelling order. If you are after customer service go elsewhere.

Purchased a Makita combi drill online with Alan Wadkins, but forgot to add some drill bits. Phoned them up and added these to the order the following day via their very polite and efficient customer services team. Price was excellent and service great, so will be using them in future. Drill was delivered promptly.

I would give 0 stars if I could. Very poor service, I received my order with the manufacturer build fault about a month ago and is still not sorted. Spent over £1000 and was left with this issue without any help! Customer service doesn’t exist at this store. Don’t waste your time and money!

Things do go wrong, and when they do. Its how people deal with the problem that makes the difference between an average and great company. I had a manufacturer build fault. These guys, were helpful, polite, rapid to respond and just very professional. They have my business moving forward.

Purchased a Ledlenser head torch, the transaction was easy, free delivery and very quick, and the price was the best, marginally cheaper than a massive online sales business who appear to be cheaper until they lump on the delivery at checkout. Well done to Alan Watkins Toolstore ltd

Excellent service…ordered on a Wednesday emailed me straight away with details and delivery was next day ….have ordered since with them….highly recommended…thank you

Never heard of this company before but will return. Best price for a Makita extended hedge trimmer. Delivery via a reliable courier - FedEx - although I did have to call AWL to get a tracking number which should, I think, be supplied automatically. When I rang, I got straight thru to a real and very helpful person without any wait. Excellent all round.

Absolutely amazing shopping experience, definitely coming back!

I ordered a shredder (that was cheaper than on Amazon!) very late evening on 25th March. Got an immediate confirmation by email. I received an email on the 27th saying the item had been sent and it arrived on 29th in the morning. No problems at any stage. Happy to use again.

Firstly, AWLT is a fantastic trusted retailer that quite often beats all other online stores in terms of price and reliability. However. I ordered my Dremel multi tool and AWLT was by far the cheapest for that model which inc the 3-piece setup, the process of setting up an account and the whole process of buying from them is ultra quick and simple, I received multiple emails about the purchase and I waited for the tracking details... OH DEAR.... This is where AWLT went south, They DONT offer any form of tracking with whoever they send your product with or I certainly haven't received the details and I've bought using my wife's account in the past and never received a tracking number. THIS NEEDS SORTING! almost everyone who buys online needs to know where the items they buy from online retailers is, Due to this and only knowing that its going to be the next working day I cant leave the house in case it comes and I'm out, both my next door neighbors wont be in either... I, like many others would rather pay a few quid more to get a better postage service. Come on guys get up to speed with your posting services please.

A really, really helpful toolstore. Over a year after I bought a dremel multi-tool, I found a fault with one of the batteries, and I couldn't even access my emailed invoice. Within a few minutes they gave me the contact details to make my warranty claim, and forwarded me a copy of my invoice. Wowzer! Thank you to Alan Wadkins toolstore.

Great Service Great Price We ordered our new router, it came the next day & the best price we could find on the internet, As a busy contractors we need reliable supplier's we can trust so we know our order is in safe reliable hands & we can get on with something else instead of the hassle & worry some supplier's cause us.

Poor service. We ordered a small hand tool (£80)without battery and charger near 2 weeks ago and it's not turned up so I search my email for the tracking number and find a 2 emails from them asking for almost £12 more postage but there website states free UK shipping on orders over £75. Very unreliable service and if you need tools quickly and live in Scotland I would look elsewhere.

Submitted an order, credit card payment taken off my card. But they cancelled the order as the address was different due to a house move. Having changed the address on the card refuse to process the order as they suspect me of scamming them !!! Not worth the effort of trying to deal with them. Already found the same item much cheaper on line and the service proved better. Emails from Aidan who offered to do nothing to sort out other than suggesting bacs when they have already taken my payment on card!

Have now placed several orders for Milwaukee tools with this company. Delivery is prompt and clearly tracked. Prices are competitive and they have a varied selection of goods. Also very knowledgeable if you call with a technical query.

I had ordered a pole chain saw from them which arrived pre-assembled by them which was great. Due to personal circumstances, I was not able to test the saw until a few weeks after delivery. Sadly, there was something wrong with the saw. But the customer service was really quick in responding and I could return the saw for a full refund (as they didn't have a replacement in stock) without any problems. I would happily buy from them again.

Fantastic service. Great price and super quick delivery. Would recommend and will use again.

Great experience. Got through to an advisor straight away who was really helpful. Timed next day actually came when it should! Was worth paying £10 more for a reliable company.