From manufacture to delivery took longer than expected but was within the 20 day period that was advised. The quality of the pans is excellent and as a cook and foodie I'm really pleased with the performance - quick even heat distribution - and stylish too!

absolutely great quality. highly recommend. just so much better than non stick and great to be supporting british business. will be ordering more items for sure

Very nice frying pan, really impressed so far with its heat distribution and build quality. Delivery was estimated at 28 days but it arrived in about 10.

As a keen cook I have used many makes of cookware and I have to say these are the best pans I have owned. Moreover they are made in England using local raw materials. They distribute heat very well which aids in cooking quicker. I have also ordered more to add to my collection. I have no qualms on recommending Samuel Groves. Customer service is outstanding. I had a minor issue with a gift card which was swiftly sorted.

Delighted with the pans. Beautiful finish and work brilliantly!

I wrote a review with one star, as I ordered my copper frying pan on 7th January and was advised it had been dispatched on 26th January. However this did not arrive and after failed attempts to speak to customer services. Eventually got through to a very helpful adviser named Ryan, who took my query on personally and has contacted me to update me on my order and arrival. I felt Ryan gave excellent customer service in this matter.

Quick delivery and a very well made baking sheet that looks as though it will last longer than me.

We'd been after getting a new frying pan and wanted to avoid non-stick, also wanted to avoid buying from China, and had been very pleased with a very small cast pan so we bit the cost bullet, paid way more than we'd ever paid before, but WHAT A GOOD DECISION! Solidly made, properly impressive, after oil-soaking it cooks SO well, and it's Made In Britain by a very efficient company that we'll certainly buy from again.

I haven’t had the goods I ordered

My new pan is a thing of beauty. It's the most expensive pan I've ever bought but I think I'll use it about 4 or 5 times a week and for something that will get that much use it's worth going for quality!

terrible communication

Contacted me really quickly to confirm lead teams on hand made products and give me delivery options. Products are great

I was fed up with spending money on pans that failed to meet my expectations, so I did some research and was delighted to find a long-established UK company with a ‘pan for life’ philosophy. Who would have thought you could get your pans refurbed?!? 🤷🏼‍♀️ My questions were answered promptly and knowledgeably, delivery was swift, a minor hiccup resolved quickly and efficiently, and my frying pan is great. I will be back for more and just wish I’d found Samuel Groves sooner!

Fabulous quality. Communication of order was great.

Just received the saute pan after buying the 20cm pan and lid previously. Stunning good looks and workmanship is incredible. Looking forward to first use, but appreciate the before and after care might take some effort.

everything went smoothly and timely

Products are amazing - mermaid baking trays. Given as a gift but wanted a slightly different tray. Customer services facilitated this quickly and efficiently with great communication through our. Highly recommend.

Beautifully made pans. This is my brand now.

Great service - checking if we wanted an earlier delivery for part of our order. Products arrived well within timescale given and we are really pleased with them

Excellent products