Refused to accept a damaged item because the attempted return fell 1 day outside of their outrageously short 7 day return window.

I've made several purchases on Garmentory and have loved each item. I especially appreciate finding emerging contemporary small business designers who I find in Garmentory.

Garmentory reached out to verify that the color they were shipping was correct, because the shown pictures on the website were different than the colors selected. I appreciated this thorough double-check to make sure that I would receive the intended item. Shipping was faster than expected and packaged well.

There was a Clare V sweatshirt I really wanted but it was sold out on their website. I found it on Garmentory from a small business in another state and was so happy! Came quick and with a nice thank you note. Will definitely look here again for future purchases

Easy shopping experience. Quality jacket and slightly oversized, so great for layering.

Great as always

Dress is perfect, shipping was super quick! Will definitely buy from again!

Got an amazing deal on brand new luxury shoes. Very satisfied with the purchase process.

Worst company! Buyer beware! They literally try to get your review deleted on here! Wow. Will be reporting them to my bank!!!

Love shopping through Garmentory. I love the fact that a few of the brands and shops that I regularly buy from are selling through Garmentory. The price drop alert is a huge plus and has definitely led to some instant purchases.

Great price, fast shipping and I was able to clearly tell which small boutique my item was coming from.

I'm upset about the poor service I've received, especially as a repeat buyer. I trusted Garmentory and they let me down. My partner bought me an expensive Lauren Manoogian dress for my birthday. It was listed on Garmentory by Twig Boutique as "New"–no mention of any defects in the listing.  It arrived dirty (covered in hairs) and defective/damaged with small snags, pilling, and dark streaks all over the back. It does not look new at all.    I promptly sent numerous photos and video of the damaged dress (I had the same rep as another recent reviewer had).  I was shocked when she sided with the boutique based on nothing but their statement that the dress was fine when shipped–the Garmentory rep didn't request any evidence from the boutique... she just took their word for it, against my photo evidence. The boutique had already lied about the shipping date to both me and this rep, so there was already a precedent set that the boutique was less than honest. And I believe this rep knew that... but decided to keep covering for them. The rep's suggested resolution was for me to re-sell the damaged dress on the Garmentory site (oddly, she didn't seem concerned about the next buyer getting a damaged dress), and then pay them a consignment fee!  We paid $300 for the dress... I couldn't sell this for more than $120 in this condition.  I can't believe they feel it's fair for a boutique to push off a damaged dress onto an unsuspecting customer who purchased from them in good faith, knowing their customer will suffer a personal loss, to save themselves a corporate one. We moved ahead with disputing the charge with my partner's bank, because Garmentory wouldn't help us beyond offering us a $30 credit (which would still leave me with a damaged dress). We feel they failed us in honoring their stated policy for damaged merchandise.  They seem to automatically treat their customers' concerns as a nuisance, even when provided with clear evidence. Maybe they're jaded, maybe they're immature, maybe they're inexperienced, but this is not an excellent customer service team by any standards. I also feel the more you push for proper service and fair treatment, the more retaliatory they become. Their return denial has started to feel personal as if they take offense to my complaining. But this is not personal. This is factual. We did not get what we paid for, after giving them our $300 in good faith. I would let this go if it were a $20 item.. maybe even $50... the time to fight it just isn't worth it. But this is an expensive item and their response has been shockingly dismissive, unfair, and in conflict with their stated policies. I feel we were duped by a less-than-ethical seller and now Garmentory is intentionally making it more difficult for us, in retaliation for my pushing them to honor a return, as they should. I don't get the sense that Garmentory customer care is run by a mature, impartial team that is capable of handling an upset customer, without taking it personally and digging in their heels to teach the customer a lesson. A truly horrible experience... it really ruined my 60th birthday. This dress was supposed to be a special treat from my partner to me–this is not the kind of item we can afford to buy very often.  Instead, I have a pilled and snagged dress with huge streaked stains up the backside... and we are out $300 of our hard-earned money. :( I will update this review if the matter is satisfactorily resolved. However, I noticed that Garmentory never replies to any of the complaints on this site, so I am sharing my experience to help deter other Buyers from losing their own money with them. I would not advise you purchase anything new from Garmentory, unless you understand that there is a significant chance it will show up used and damaged and you will never get your money back. +++ UPDATE. +++ Garmentory did not reply to this complaint, they only responded with a request to TrustPilot that I remove the name of the customer service rep. More evidence as to where their priorities lie... with themselves, not their customers.

I wasn’t aware of this site until I found a gorgeous Chan Luu one of a kind necklace: Amazingly quick delivery time and beautiful as pictured. Thank you !

Garmentory has a great selection of slow fashion and independent designers. The prices are reasonable - sales are frequent - and I love that they also have a Resale platform! I find the website useful for keeping a Wishlist of items from multiple brands, and also for discovering new shops and designers.

Very nice experience

I was skeptical about buying shoes online, asy feet are wide. The description was accurate and the quality of the Clarke's are satisfactory.

Easy ordering, great prices, accurate photos and sizing

Terrible customer service, impossible to complete a return without spending more money. I would advise staying away.

Smooth transaction and easy ordering of a sneaker that was found from a boutique store connected with garmentory.

excellent and straight forward purchases. lots of pics and the opportunity to ask questions. quick shipping!