The order was placed for our daughters birthday, 10 days before. The shoes were too tight and when I tried to return them , I was out of the 7 DAY RETURN POLICY. How does a person buy and return a gift within 7 days??? 30 days is reasonable and respectful of the customer. 7 days is only caring about the dollars not the satisfaction of the customers. When I contacted the company I was told that they would expedite the request for a refund. Over 7 DAYS LATER I received an email stating they could not honor our request. She could try and sell them on a marketplace they recommend for up to 70% return. Meanwhile I had bought a gift for our granddaughter back in May for her summer birthday from Outerknown who has a 30 day window and they allowed me to return it and order the next size ! This is a company I want to do business with. Never again from Garmentory.

I love supporting small businesses. All of the retailers with Garmentory have been fast with delivery and customer service. Bravo!

I had a great conversation via email with the Garmentory return experts. This company is very helpful and knowledgeable about how to quickly return or exchange. Customer service is top priority.

Great customer service, quality product, true to size guide. A little pricey otherwise I would shop more often

I appreciate that my most coveted brands are on the site. I live in Canada and while the duties can be a bit high, I still find myself ordering from Garmentory as their clothing is higher quality and worth it. If duty wasn't as high, i'd probably shop more on the site. I also find returning items to be a process, so have yet to return items. But all in all Im very happy with my finds on the site.

I've shopped at Garmentory for a long time; I've been happy with the quality of the products and the speed of delivery. Earlier this month, I placed two orders just a few minutes apart, including items from the same boutique; only one of them crossed the bar for free shipping. I reached out to the customer service chat provided to ask if the two orders could be combined and the shipping on the second order waived. Customer service responded quickly by email and reached out to the boutique and made it happen. I really appreciated how quickly they made it happen. I do think having an option to edit and add to your order before it's acknowledged by the seller would be a great addition.

Garmentory always has the best selection of indie boutiques to shop from! I love being able to shop local boutiques I might never visit IRL, so basically I’m a super altruistic person…who loves to shop. Also! There was great communication between Garmentory AND the boutique which my needy side Loved!

I have shopped from them a lot. They are known for their fast delivery and quality.

Great‼️Fast delivery,best quality,fancy packed. Highly recommended 👍

I have ordered multiple items and have had no issues. Fast delivery great quality.

Such fast shipping, beautifully packed!

1. Forces you to download an app to track your order. Unacceptable practice. 2. Noted if there is a shipping issue such as not being delivered, you are referred to a third party for resolution. 3. My order was canceled by the third party provider on the day it was supposed to arrive so they sold my item to someone else after they sold it to me.

I ordered it from Japan, it has arrived within 5 days. Super fast delivery, and as I love the selection of the shop, I would love to purchase at Garmentory again. Thank you and I am loving the product!

I am so disappointed. I tried to return a purchase on the 7th day, which is all you have for returns, and I was not allowed to initiate the return. I have proof that the package was delivered on a date 7 days ago and they say it was delivered the day before and won’t take my return. I’ve previously been very satisfied with their service so I’m sad that they wouldn’t work with me.

I had a problem with my package getting delivered they credited me my shipping and escalated my situation and my package arrived soon after thanks so much

The crew at Garmentory were so anxious to ensure I was completely satisfied.The site offers an eclectic mix of items at both high end and affordable.

Unfortunately the item I ordered didn't work out but Garmentory gets 5 stars for customer service!! Best experience I have ever had w an online company - prompt, detailed responses. Excellent job.

I love that Garmentory is a central spot to shop from boutiques around the world. I try to buy from thoughtful/responsible brands so it's a a great resource.

I got my garment in no time with clear communication about arrival date! Great experience would highly recommend

First time ordering from us, great service and fast delivery