Lovely tree - Chinese elm. No mesh under the roots for some reason

I was kept up to speed with everthing regarding my order. Timely responses to problems that arose. Lots of support by a friendly and helpful member of staff.

May be we were unlucky, an order bought online that didn’t arrive and it was not any notification issued. When call to a mobile number, no one has answered. We complained throughout PayPal, then an email with some type of doggie excuse was sent in return. Now it appears on an second email sent. Cancel by customer…?

Bought the Maple Forest for my son for his birthday. He is absolutely delighted. Paul went above and beyond to enable it got delivered in time. Value for money. Heck Yes!! I wouldn’t hesitate to buy from Yorkshire Bonsai again and will certainly let friends and family know about them. Well done on splendid service and exceptional products. Many thanks.

Really excellent service and very pleasant staff. I recently made a purchase and had a small issue with the product. The staff were very accommodating and bent over backward to make sure I was happy with the end result. What separates good service from excellent service is how problems are resolved and this was as good as it gets.

I received an exquisite Bonsai tree to give as a thank you gift for a very dear friend. My friend was so delighted with the tree. Her son lives in Japan, so it is very meaningful for her.

Easy website to navigate also website looks amazing and appealing, whole process of ordering was simple and quick, the products listed on there have good descriptions. Delivery was prompt and the tree arrived in good condition, it was very securely packed can't fault them.

The wide range of products on your website, reasonable costs and super speedy delivery, plus the care and attention to detail with the packing for transit gives me confidence to refer the company to friends, family and others. Buy with confidence

Great website to navigate, whole process of ordering was simple and quick, the products listed on there have good descriptions. Deliver was prompt and the tree arrived in a really good condition, can't fault them.

2 x Bonsai trees turned up today in excellent condition. Packaging was great. So very pleased with them. I will be buying from them again. Thank you very much. Highly recommend.

Quick delivery and accurate measurements for my bonsai pots

Absolutely amazing company, we received a wobbly pot. For the inconvenience Paul sent out another bonsai forest, completely unexpected and so generous. The best company I have bought from by far. Thank you Paul you were very responsive and supportive. Faicka

Lovely Bonsai (our first) with the kit to get started. They quickly replaced the drip tray which broke during delivery. So far I have nothing but good words to say about this company. Thankyou

Great tree, exactly as described and with the world's greatest packing!

Pot is excellent just as described, postage was fast, will buy again from Yorkshire Bonsai

Very efficient operation, good communication

Amazing customer service from start to finish and what a beautiful tree! I’ve looked for a while for a very specific one and they did everything to make sure I got exactly what I wanted. Brilliant team at Yorkshire Bonsai and I certainly won’t be buying from anywhere else going forward! Thanks for everything guys.

I received my Bonsai today and I’m absolutely delighted. It was packaged so securely in a large box which allowed so much space for the tree, it was firmly held in place in the box with cable ties thus reducing any chance of the tree getting damaged in transit. The pot was wrapped in cling film to keep in moisture and stop any soil escaping. The tree itself is absolutely stunning and I look forward to many years of pleasure looking after it and watching it develop. I purchased the Bonsai care kit which includes fertiliser, wire to train branches and general purpose Bonsai scissors which are of decent quality. I chose a Chinese Privet this time. I have to say the company are a pleasure to deal with and delivery was so speedy, i ordered on Thursday and anticipated delivery on the following Monday however I was pleasantly surprised when arrived on Saturday morning. Many thanks Yorkshire Bonsai Company I’m sure this won’t be my last purchase with you and I’m more than happily to recommend the company to family and friends, buy with confidence

happy with my trees and the quick delivery

Great tree, clear website and helpful advice and a great price