Efficient service, friendly engineer

Good explanations of various safety features. Thorough service.

Excellent service

Quick install friendly and showed how it work would definitely recommend Stannah.

Good installation and my husband, who has Parkinson’s, is able to use the controls A slight problem after 2 months, but same day service and soon resolved

Installed and broke down on the same day, waited hours for an Engineer to return to fix the fault and silence the alarm. Didn’t inspire confidence in the product at all.

Prompt, efficient, very helpful..

Very helpful engineer and great service.

We have owned a Stannah Home Lift for six years. We would grade our overall experience with Stannah as satisfactory. The service we have received from Stannah engineers is best described as patchy. We have had to resort to barring one engineer, as we believe that the result of his support creates more damage than good and found his customer attitude unacceptable. Most engineers that do attend for maintenance or repair are pleasant and have a basic knowledge of our product. Engineers are expected to service a very large range of products and so have limitted experience of our model of Homelift. In addition the cost of ongoing maintenance and spares we find to be surprisingly expensive. For example a set of four support cables similar to bicycle brake cables that should hold the lift cover cost several hundred pounds to replace. The cost of ongoing maintenance inclusive of parts is over £120 pcm. Having said that the lift is reliable, having let us down only a couple of times.

Lovely people to deal with, from the Lady at the end of the phone to the repair man (Rob) a pleasant experience all round

Efficient and friendly service.

First ever service which was carried out efficiently.

My mum had a problem with the foot plate getting stuck on her stair lift. She called just before 3pm and the engineer for Bognor Regis was here by 4.30pm to fix it !! Such excellent service. Couldn't ask for more

Fabulous service (as usual) from Stannah! My daughter's stairlift suddenly stopped working at about 6.40pm. I called through on the number and the lady that I spoke to had an engineer out to us by 8pm that night. The battery wasn't working properly. It was all replaced very quickly and my daughter got her lift back. Very impressed at how quickly this all got sorted!

still worried how the struts will be in the hot weather when we have run out of guarentee

polite and efficient engineer Although I think the amount charged for 30 minutes work is expensive

Friendly helpful guy, great service and and did a fantastic job and attached our remotes to the wall too. Thank you. Really pleased.

Quick efficient service and I couldn’t be without it, I rely on my Stanna

Useful, professional advice discussing what was needed for my invalid mother.

very efficient, both the sales man and the fitter where very pleasant and where clean and tidy