The customer service was excellent. I had a problem with my curling wand and Ella responded very quickly and it was resolved.

Although I did had an issue with placing an order to begin with the company did take the time to contact and remedy any concerns, going above and beyond. Thank you, much appreciated

Delivery was incredible! But they have not been used yet as they are Christmas present for my daughter! But they are packages beautifully and I cannot wait for her to have them!

Found what I was looking for straight away and was really easy to complete the order and pay

Good products and fast delivery

The package was half destroyed and the spray was all empty. I mailed but never got an answer back.

I love Beauty Works, I have had extensions for 5 years now and Beauty Works have always been my favourite brand, however I have not received a single purchase where both shampoo and conditioner pumps are working, it has leaked in parcel multiple times and once I received shampoo so thick in texture that I could not pump it through the pump. Feels like quality of products have not been the best lately. I tried to report this but I didn’t have photo proofs. On a good note extensions are 10/10.

It was easy to choose colours & wanted the swatches to decide which colour suits my hair best. Great idea 👍 so rather than spend a lot of money getting it wrong

I’ve tried other extensions but always come back to yours you get what you pay for and yours are definitely the best in my eyes

Fabulous service. I’ve had some issues with my recent purchase. Lucy from customer service contacted me. She was so helpful and resolved my problem very quickly. I feel very confident and happy to purchase extensions again knowing how good the support is😊

The colour matching service is AMAZING!! They were super responsive and answered my many questions. I have clip ins from Beauty works and they are amazing so I need to check the colours I needed for their tape extensions and the look I was going for! They nailed it and I highly recommend BeautyWorks!

I found everything I wanted very easy

Me and my partner love this website/company! It's so simple and easy to use. Everything is where it needs to be at just a touch! They never fail to impress with the cheap and affordable prices Also a plus the discount codes are so generous!!

Absolutely wonderful customer service team! I had exceptional help from Libby today who was understanding with my issue, I’m so happy with the outcome as she went absolutely above and beyond for me. Thanks Libby 🩷

Lauren was super helpful via whatsapp after my straighteners started giving me an error code, sent out a replacement straight away! have always used beauty works products, stylers and extensions and wouldn’t use anything else :)

Great experience ordering with beauty works. I use them regularly and am never disappointed 🤩

I had a colour match with lucia for my wedding, the service she provided was unmatched. The colour match was perfect from the image i sent over. Lucia even went above and beyond and gave me a consultation over the phone in regards to purchasing the correct method. I was so pleased with my clip in hair i purchased. Beauty works hair is the best most luxury brand. I will now forever be a Beautyworks customer.

Fabulous fabulous fabulous 🥰🥰

I’m putting 2 stars for the company beauty works but the lady who helped me via WhatsApp, Ella, was very helpful. I’ve ordered hair from beauty works for 4 years, went to my salon to change the colour of my hair to something warmer and picked out shade tanned blonde. Bearing in mind I have a 12 week old so I saved to have my hair done again, went to order the hair for my next appointment due to it being out of stock online and it was still saying coming soon. So I waited longer still nothing and then messaged asking when it would be back in stock only to be told it’s discontinued. They don’t have any colour similar so my only option is to change my hair colour again or go elsewhere. I’ve obviously gone elsewhere to reduce the cost and damage of redoing my hair again. Very disappointed and would advice beauty works advertise their products correctly in the future and maybe diverse their warm blonde shades more. I’ve gone to remi cachet now who do loads more. But again thank you to Ella who’s been super helpful on the WhatsApp, shame the business can’t reflect her professionalism.

Having used BW for a number of years I don’t particularly have complaints about the quality of hair (however due to this experience I have now gone elsewhere and would recommend shopping around) I purchased 2 packs of extensions totalling over £300. Booked in my hair appointment ready for an event at the weekend. The hair was delivered by Evri and left sticking out my letter box. I returned home and the package was gone. I then contacted BW via their WhatsApp and never received a response despite a promise of a reply within 48hours (I still have had no reply) I then contacted them on Instagram and I did get a response. I’ve then gone through a very lengthy procedure where I have needed to obtain a crime ref no and speak to the police. Several days have passed and with the very slow response from BW I have since used another company and had my extensions fitted. BW are now wanting proof of my new extensions before they can issue a refund!! I would not recommend using this company and find it absolutely disgraceful that I have spent over £500 on hair extensions. Terrible customer service. Update: I have since spoken to a senior member of staff today who has resolved the issue perfectly. The lady was very understanding and compassionate regarding the situation. I am very pleased with our conversation and the outcome and will use Beauty works again in the future. Many thanks