Daniel was a great help with canceling my subscription and helping me get my refund (when it'll arrive). I forgot to cancel and he helped me to achieve that with patience and understanding. This is pretty good site to help you build resumes and cover letters. I got what I needed and I just forgot to cancel. Daniel was a big help in both areas of cancellation and refund.

As many reviews state, be careful with the billing. I was charged $20 for a monthly membership but when I went to cancel my account as $20 for a monthly cover letter site is not worth it, even during job hunts, they said the yearly price is $20.. I didn’t even want the yearly price at a discount because they’re billing practices and sketchy pricing is unprofessional.

Tanner, from this company was exceptional good. He has knowledge and professionalism and he was able to answer all my questions, concerns and more. He took his time to teach me about the software. I appreciate very much. This company is blessed to have a person like Tanner.

I cancelled my subscription before the end of the month and still got charged for the upcoming month. They provided a refund of only half the fee plus even though I paid for that month, I did not have access to their services. I should have had my full refund for the upcoming month or services for the month I paid for.

Great Customer Service. The representative was kind, efficient, and thoughtful.

Rick was awesome!

Marco was amazing 🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾

Great people skills

The repetsentive was very nice and informative

Great, very considerable

Very good customer service skills.

Mike was extremely friendly and super helpful. I was very satisfied when my call was ended.

Great help, was an asset to in easing my worries. Thank you

very easy and quick process

I had a couple of issues regarding payments and Michael was able to help me with exactly what I was trying to accomplish all while making sure I stayed a customer. He displayed numerous traits of curtesy and was extremely helpful throughout the whole process. I would be extremely grateful to have someone like Michael work for me. Definitely pleased with his attitude and ability to dissect a discrepancy.

The associate that I spoke with was courteous and respectful, but kept trying to sell to me. I did not appreciate that. I was mislead by the internet and lead to believe I would be an annual subscriber for only $19.85. I was charged more than one time in a matter of 2 months. I am being reimbursed, however, I still feel as though I was mislead. In response to the reply I received: you are correct that your service plans are posted in multiple locations. However, that being said limited 14 day is $2.45, 14 day full service trial is $2.85, monthly full service is $7.85, and a yearly full service subscription is $19.85. These are prices pulled straight from the options provided upon sign up. I initially chose the 14 day full service trial for $2.85. I was happy with the service provided. I then went with the yearly full service subscription where I was then charged $19.85. 2 months later I was charged $19.85 again. When I did speak with the agent, who again was more than professional, explained how I was wrong in my understanding of the prices. That $19.85 was to be charged every 4 weeks, and the initial payment did not make me a yearly subscriber. Again I say I was mislead, and anyone who wants to create an account will see this information, and hope they're not mislead.

She was very helpful and knowledgeable

Luis gave me great customer service today. He was not only helpful in answering my question, but also in pointing out a feature of the website that I wasn’t aware of.

I received a charge for this service even though I had not used it in over 3 years. I called customer service and the gentleman I talked to was so courteous and helpful. He took the charge off and did not hassle me about the dispute. It was so nice to have a courteous representative.

My customer service agent Adalberto was extremely nice, understanding, and helpful! He made a stressful process very simple. He made me feel better after working with him. I would highly recommend him!