Easy to order

good good goood

I tried 3 different browsers on my Mac, but could not checkout. After entering my payment info the spinning circle went on forever, I let it go for 5 minutes. Finally I tried checking out on my PC, that's when I first saw the Captcha that had to be completed to checking out, apparently that was not visible on my Mac.

was good not great

Easy to navigate site. Checkout process simple & straight-forward.

would not take CC

I HAVE NO COMMENT

Process was great

Holy hell, what a horrific ordering experience, that has only turned worse in its 25 days of non-fulfillment. 1/20 Placed an order for 4 shielded Ethernet cables, that were in stock. 1/24 I follow up and it's delayed due to the warehouse relocation. Annoying but they did put a notice on their website. 2/1 Nope, no change. Status is still “processing”, 12 days days since ordering. Could be a 1-star review already, but we’re just getting started. I follow up again. “This warehouse is currently experiencing a 5 business day shipment delay related to them moving locations last month.” (But it’s been 8 business days.) “The warehouse shows they have printed this order today set to ship out asap.” (Finally!) But… “At the moment I can only provide an ESD of 2/8 for this order due to this delay, but ideally my warehouse team will have this shipped out by 2/3 or 2/4 or this week.” At this point, a good company would’ve offered some reimbursement to maintain customer satisfaction. I had to ask them myself, for a shipping upgrade. Kyleigh B., the CSR, was friendly and followed up the next day, “I apologize for the inconvenience, this order is too far in the shipping process to modify.” 2/9 (20 days / 14 business days since ordering) You guessed it… The order didn’t ship on 2/3, or 2/4, or 2/8. The status is… “Processing”. Kevin K. reviewed the order and immediately replied: “I have set this to ship tomorrow with free overnight shipping and have sent a notice to the warehouse to prioritize this order.” 2/10 End-of-day, nope. Order has not shipped. Customer service: “That printed at our warehouse today” (so was it printed twice? 3 times? Did they lie in the past? Now? Did they lose the shipping label?) “however they're delayed due to us moving locations, it should ship next week.” 2/13 (24 days / 16 business days). Status: “processing”. Zero email updates from C2G since the original order confirmation. I contact CS for the 5th time: “this order shows it has not shipped out and is on a backorder. This items is out of stock until 6/2/23.” “This items shows set for a backorder shipping date of 2/9 when opening the order, updating this material to ship out asap my system then updates this backorder date to 6/2/23.” I ask CSR to have the warehouse manually confirm the inventory status for this item. I also ask for a callback from a manager. CSR said they’ll call me, though he’s confused as to why. 2/14 No communication from C2G, I reach out for the 6th (maybe 7th) time, and after 20 minutes, am able to speak to a manager. The conversation was polite, he apologized for the “miscommunication”; then suggested I cancel the order and go to their resellers’ websites to see if I can get it from them. 1. What miscommunication? There’s a dozen problems with C2G’s handling of this order, but miscommunication isn’t one of them. If anything it shows their failure to even understand what’s been wrong and that much went wrong. 2. According to both the CSR and the manager, C2G/Legrand has not kept cases on this, so every time I call/chat, to them it’s all from step one. 3. There’s no awareness of how many times the customer had to reach out to CS, the recourse they’ve tried so far, or how this may affect the customer’s satisfaction. They just hear an upset customer with no tools or records to ascertain what’s been going on, besides taking the customer’s word or not. 4. Why do they print out orders if they’re a week out from shipping them 5. They should be able to revise a “printed” order that’s 2-5 business days from shipping. 6. They should offer on their initiative compensation for customer satisfaction purposes, commensurate with the size of the screwup. 7. Except for Kyleigh B. on 2/2, nobody ever reached out to me or got back to me in any way. 8. Their CSR system should track excessively delayed orders, and issue notifications (and apologies) to customers so they’re in the loop. 9. When I suggested that, the manager’s canned response did not even include “I will forward your suggestion” as lip service. It felt clear that none of what transpired should trigger any review or possible changes. 10. Needless to say, their relocation appears to have been royally botched. Though from what I gathered, my case somehow got exceptionally botched. 11. At the end of the call with the manager, I had to remind him that they should cancel the order. With a normal company I’d expect that to be handled in minutes. He took my info, it’s been 1.5 hours so far, and no notifications, and the order status is still what it was on 1/20: “Processing.” 12. Not even talking about supply chain challenges, why it should be an extra 4 months, etc. About the only thing right were the friendly tier-1 CSR's. This is my CRM report, now where’s my $150K consultant fee.

Love C2G. ordering cables is straight forward and easy. thanks

Fairly easy to navigate, good options for payment. I like using websites that integrate well with the payment autofill features on my browser - this one was a little clunky, but overall the experience went smoothly.

Found what I needed right away, added it to my card, paid.

Easy and quick

Easy to find parts and order

Products easy to find and available. Website search easy to use and fast to respond.

I quickly understood what to do

All worked out just fine.

Th e cables we needed were in stock and at a reasonable price.

Easy online shopping

had difficulties with my payment going through and having to sign up to order 1 item, what a pain.