Andy was a huge help. A real down to earth bloke with no nonsense. Friendly, honest and hassle free.

Great chat and phone support to help choose the right product. We are loving our 40 kg Fatboy wheeled umbrella base. Great quality product that is easy to move and keeps the umbrella firmly anchored! Delivery service was prompt and easy.

Helpful and knowledgeable staff

Very helpful staff when I had a few tricky inquiries! Previous purchases were also excellent!

Quick and easy quality product great service

Fast ordering and delivery. We had to change our order at the last minute and Shade Aus got it changed and it still shipped on time. Excellent experience all round

You delivered correction next day 3 days before Christmas - imprsseive.

Prompt reponse to our purchase.

Easy - and so pleased with my quality product, Parashade umbrella. Professional business and totally trustworthy and efficient which in my experience is getting rarer.

Easy to navigate, great product, good price

the website is so rubbish, it's slow, doesn't work properly poorly organised, it's embarassing in this day and age to have such a terrible website Edit: having received the product I must say it is absolutely outstanding . Tue company customer service is great and the product is extremely high quality . Easy to put together and easy to use

Accurate information. Very easy transaction. Rapid shipping.

Easy to order online. Delivered soon afterwards.

Very easy to find and purchase

Excellent service and quality

The purchase went very smoothly. The company answered my questions with the answers I needed.

Good online experience and product description

I submitted a poor review in Sept regarding a 'non-delivery' for which all in the chain denied responsibility. After my review I was contacted by Shade management. To their credit, they did not shy away from their responsibility and, once they were made aware of the fault in the logistics chain, they set about rectifying it. Well done. The umbrella itself is a fine piece of workmanship and, although I have chosen a very large umbrella, it is easy to take up and down and pretty sturdy in moderate winds. Now a satisfied customer.

Ordered the cantilever “Savannah” and delivery was so quick. Didn’t take long to set the umbrella up and absolutely love the quality and colour. We did upgrade to the large resin base and we are really happy with the decision.

Unfortunately the order (umbrella, cover & spike) was delivered to a previous delivery address some 2.5 hrs away. Also spike base was unusable. However, Andy and the team at Shade Australia have efficiently & effectively dealt with the issues and I believe have put in processes to mitigate them in future. My previous experience with Shade Australia was excellent. A good recovery!