Queries were answered efficiently & product knowledge excellent. Package arrived quickly & was able to be tracked from start to finish. Very pleased with my purchase

Easy to place order and product arrived super quick

Excellent and easy communication. Great choice of products and super fast delivery.

Great product. My second one after 20 years.

This company has outstanding customer service. I received a faulty umbrella and they replaced it immediately at no bother to me. I can highly recommend them.

Customer service over the phone excellent. Parcel arrived, however some components were missing. They were promptly resent. Thank you!

I had spent too much time on the internet looking for the product, until I narrowed it down to Australia. The image and description was clear price very reasonable and service prompt Thank you.

Replaced our broken wooden market umbrella with a far superior product within 3 days of order. Excellent quality product and service.

Very easy good website

Very quick efficient service and helpful staff...started raining the day we bought the umbrella so haven't tested it yet!

We have ordered weedmat several times, service is quick and the product is great.

Very good quality product and service.

Second umbrella I've purchased within the last 12 months. A good price and seamless service. Would always buy from Shade Australia. Both look super around my pool, the resort look I was after..

Very helpful and great service

Excellent provision of information prior to purchase. Great product and very quick delivery.

The personal interest taken in making sure my delivery got there on time was second to none. I thought I had left placing my order too late but great advice and service saved the (birth)day

Easy to navigate the website and the order was delivered quickly

I have ordered from Shade Australia twice, and each time been so impressed with the service and quality of the umbrellas. We've had one of the umbrellas for about a year and never had an issue with it. Ordered three more umbrellas this time round and all are fantastic. Staff are very helpful, they care about safety, and they care to make sure customers are getting the right umbrella / base for their needs.

The umbrella was delivered very soon after ordering. The assembly of the umbrella and base was straight forward. We have at last had some good sunny weather which has allowed us to use the umbrella. Easy to operate. The cover for the umbrella is tricky to use. Hopefully this will improve with experience.

Extremely helpful - have a SMS system in place to be able to talk directly with someone and get support and very quick and easy to work with