I wasn't told all the facts about the policy prior to signing up, upon realising this i asked to terminate the policy (Just 12 hours after signing) and was told i couldn't, 3 days later i get confirmation that the policy had just been finalised.. I believe i was mis sold. In response to GEAB reply. Complaint currently sits with Npower as no positive progress with GEAB, will never use again and encourage others to be aware.

Seamless process and helpful staff, contracts changed over and any issues dealt with promptly

Phil has been amazing, he definitely goes the extra mile making a rather painful process so much easier to bear! Unfortunately, the supplier hasn't delivered to the same standards, but Phil has pulled out all the stops and resolved the issue himself. Massive thank you.

Very helpful,persistent,friendly.

Great service. Very helpful. Easy to contact.

Very helpful people to deal with.

The person who sorted out the contracts was patient and very helpful and I had no problems making contact with them

I was not expecting such a big difference in unit price bearing in mind that prices gave been rising recently. Since this is a charities organisation I represent a saving of £2000 a year is a really welcome gift to our group finances.

Very helpful and always on hand to help. Great service provided.

We received a real hands on approach, Cameron went through everything with me and discussed what he would be doing, I was kept upto date on everything thats was dealt with and managed to get all my queries sorted out extremely quickly which in turn was a relief to me as I had been speding at lot of time trying to get answers etc

I had good advice from a very friendly, helpful young man. He kept me informed every step of the way. The switch has gone ahead and I now have an 'account manager' who I can go through if I have any problems with the new supplier. Very happy, so far.

We were advised of a package that would reduce our costs, and as a charity this is very important. We agreed and everything was put in place for us, very easy and quick.

So simple no issues at all

Very helpful sorting all of our energy contract needs.

Polite and good communication about transaction . So far so good.

They delt with our renewal professionally and very efficiently and answered any questions we had to ask and any concerns raised were aslo delt with professionally

Extremely unprofessional and misleading company. Pressured into signing contracts without being giving chance to read, multiple phone calls a day badgering us. Complaints department an absolute joke as they can hear their staff misleading us when we asked direct questions but still sided with them.

Very helpful and informative, talked me through everything I needed to know, would highly recommend.

Mentioning no names due to GDPR but I was mislead by an employee from a different energy company which left deleterious impacts and even the small care home I managed being fined. I was so frightened and reluctant to trust energy companies I was conscious of everything due to our sad experience. Let's face it these companies are supposed to be here to lead...guide and support us..Them being the professionals in their field of knowledge so one should be able to trust...when these guys came along I still felt weary and sceptical..why shouldn't I after all I had heard all tgis before..anyway although it took some time and being able to regain that trust..between Guy Mannix and James Swan they restored that belief to trust them..they kept me in the know...broke everything down....and most of all listened. I believe they have got our little care home a good deal...they also kept me reassured. I guess what I am trying to say is there are still good people out there who do want to help the small people like us.

A Good service. Helpful and with clear explanations of our energy bills.