Ordered an amazing memory foam mattress from this company. Such amazing quality and so comfy. The delivery was quick and they were very helpful. 100% recommend

Excellent service delivered quickly cheapest price and really good quality Second time I have bought from here . Highly recommended

Amazing quality beds and mattress. Very good and quick service will definitely be purchasing more . Highly recommend!

Absolutely shocking service, poor quality mattress, not as described poorly made. The mattress that I ordered was meant to be memory foam, this was definitely not memory foam. I can feel the springs through the mattress and the quality is poorly made. It was not what I was looking for at all. I tried to send my mattress back immediately after receiving and they are making me pay for my own courier, although it’s not really my fault their item isn’t as described or poor quality! My word of advice is DON’T buy from here! Use a well known retailer or one that actually gives you what you’ve asked for. I went for a huge memory foam pillow top mattress and it actually feels like someone has shoved a thin duvet on top and cannot feel the foam!

This company are your worst nightmare...as has been said before..using images of reputable products from reputable companies and selling their own shoddy goods..in my case a mattress.They have no business ethics and but for the support and intervention of PayPal we would have lost all our money on our purchase.I hope they get as much bad publicity as they truly deserve... they're not fit to be trading.... shameful

Terrible company that advertise fake images and sells to customer and when contact didn't help in anyway nor did i get a refund. avoid them and save yourself from getting scammed.

Ordered a bed November 2019. Bed started to degrade well within a year. Now conveniently a couple of months out of warranty the springs in the mattress have collapsed and are poking through the fabric. Caused a deep cut on my calf before I noticed it and removed it. The seams of the bed have split. Contacting customer service is a waste of time. Short, snippy responses from someone not suited to dealing with the public and now they are failing to reply. This is in spite of them answering an email I made on my alternative email address to make sure they were definitely ignoring them. I'm currently seeking advice from citizens advice but I'd steer clear from ordering anything from here.

My goodness I have tried to leave the most positive reviews on this site and then it blocks me. Now, whilst my initial order was not the best experience, the customer service most certainly was. There was a problem with the delivery but to be fair that wasn’t home furnishings fault, it was white arrow the transport company that had screwed up. I dealt with the most remarkable, customer service operator that went above and beyond to accommodate my initial order. Rebecca was not only the consummate professional but she displayed empathy, understanding and a dogged approach to solving the problem in hand. We had adopted a child who had chosen the dream bed. When the bed didn’t arrive we were vilified by social services. Rebecca offered to speak to them personally to validate that I had indeed ordered said bed. Rebecca became a valued and trusted point of contact, she went above and beyond in order to satisfy the problem in hand. She was honest, displayed empathy and was just a joy to work in conjunction with. The bed arrived last Friday, easy to assemble and absolutely beautiful, one happy child in place. Thanks Rebecca, after reading the negative reviews I was initially sceptical, you changed my opinion, you were amazing and so lovely. Thank you!

This company is the provider of my dining table I ordered through look again catalogue it was a elm wood retro fusion table I ordered it and recieved it damaged when it arrived I contacted look again 6 times to get a refund and for the table to be taken away but home furnishings have not sent a courier to pick it up and look again are doing nothing to help with the situation I would avoid at all costs both these companies i have been very patient with them but they still have my money and i still have a faulty item stuck in my hall

Happy with delivery time and product itself but still waiting on a reply from customer services regarding a damaged part of the base board. One week later and still no acknowledgement even of email.

Excellent service and delivery bang on time. Thanks

I was more than happy with my 2 Headboard . Lovely quality and excellent quick delivery.

After a couple of emails managed to speak to someone, I just need to be a little patient as they are running with fewer staff. I ordered one bed a month ago and it was really great quality so I ordered a further 8 and after a phone call from the company today I was assured my beds will be here tomorrow. So overall very happy.

TERRIBLE!!!!!!! Do NOT order from this company!!! First of all, there is absolutely no one to contact in regards to your order. No one answers the phone, and surprise surprise, I am unable to log into my account after multiple tries! Resetting password does not work either, it will just bounce you back unsuccessfully. I ordered a FIRM ORTHOPEDIC mattresses and divan as advertised, and what I got was a very cheap looking and feeling base, like four pieces of wood shoved together and and sheet stapled on top of it. The mattress was neither firm nor orthopedic. It was like laying on a marshmallow! I sunk into it. If that's "Orthopedic" then you're having a bloody laugh!!! I absolutely want my money back, worst investment ever!

Please take great care when ordering from this company. It is with heavy heart I take this unusual step. 2 sets superking size zip links came, after issues with delivery, ONLY 1/2 covered in mesh type see through fabric. When beds were made up as singles bare wood frame is seen. Flimsy ( one base now broken). Wheels came off too. Worryingly 'REbecca' who has been arguing for months over this agreed to upgrade to more substantial ( read safe and fit for purpose) ...at a cost of £150.00 after much discussion with manufacturers, . I agreed to accept re covered bases in a proper fabric. Agreed was sent link for swatches - didnt work replied to ask for swatches to choose; ignored ; returned from visit to see family - first time since lockdown- asked about delivery . Told outwith guarantee. Contacted them today - no reply. Contacted directors - same address as ' Rebbecca' no reply. No telephone care; no customer service complaints procedure. I will now seek compensation for losses and for selling beds which were not as seen in advertising. And, critically, not fit for purpose. Folks - there are other bed companies supplying similar priced beds at far superior quality and excellent post sales. Delivery driver - was extremely 'unfit' arrived with no means to carry beds and ran out of petrol. I will update if they try to make amends as would only be fair - currently it is a '0' from me.

This is the second time we have been asked to write a review, and for the second time, our comment is still the same. On the review it states we offer a 10% discount for positive feedback, we wouldn't buy from these if it was 100% Our experience with Home Furnishings UK, has been very poor. The Divan base we ordered which was delivered, was not what we ordered. We ordered a 4ft 6in and a 4ft turned up, we didn't notice straight away, and the driver had left, we have complied with all requirements, but since then there has been NO response whatsoever from Home Furnishings, and or Rapyal stores, which is part of the same company. If I could score 0, I would. We have spent £205 on a Divan base, that to us is useless, our 4ft 6in mattress is to large, and we are out of pocket. So think twice before ordering from Home Furnishings UK and or Rapyal Stores, because if you dont you also may pay the cost. 100014747

Bed was delivered with broken drawers and castors didn’t fit. Emailed and phoned hoping for replacement or refund. Heard nothing for over a week. They will blame covid 19. If you any deliver or offer customer service covid is not an excuse

Great price, Great product, Great service

I was really scared to use them after reading all of the horror stories on here. My mattress was delivered next day as promised. Mattress looked alright...I wouldn’t say it was the best craftsmanship as there were stray bits of thread sticking out and the topper looked a bit uneven and I saw a slight colour discolouration between the sides and seams but it smelt new. Maybe was just sitting around for awhile, but you get what you pay for and it was next day delivered. Feels comfortable. **Update** the pillow top mattress crushed down leaving a duvet after only a couple of months of use. I complained to the company and instead of sending someone out to investigate or asking for photos they wanted me to send the mattress back at my cost to determine if the mattress was faulty and if it wasn’t found to be I would have to eat the cost to have it sent back. Their guarantee means nothing. Avoid.

Very good prompt service and delivery driver rang to say he would be with me shortly and was very pleasant and efficient when he arrived