I recently bought a "damaged box" item. I thought it was a bit of a gamble but had nothing to worry about. Everything was perfect. Over the moon with the turntable and more than satisfied with the service from Superfi. I'd definitely buy from this company again.

Although Superfi couldn't fulfil my order, I received a polite, prompt and informative message advising me of cancellation and refund. The item I was after was showing as 'in stock' on their website for quite some time so no 5 star due to their need for up to date listings.

Although I live in Ireland, I chose to use Superfi for purchase my Technics turntable because of their reasonable prices and their friendly and customer-centric approach. I chose to order the item over the phone and Anthony was very obliging and helpful, putting one aside for me until I got paid! Because of Brexit, Superfi were happy to ship the item to a Northern Ireland courier address, who then forwarded it to me in the Republic. It only took a couple of days altogether. Unfortunately, there was a slightly faulty part in the box (no fault of Superfi or the courier - was a manufacturing fault). Superfi took care of everything for me by contacting Technics and getting a free replacement which was then shipped direct to me at my ROI address. This all took a matter of days and I needed to do nothing - Superfi did all the legwork. If that is not professional customer service then I don't know what is! For this reason, my future HIFI purchases will be from them because of the confidence I have in them. BTW, I am NOT getting paid for this review!

Good product for a bargain price.i

amazing, fast delivery they dispatched it so quickly, got the subwoofer installed now and it’s amazing well worth the £370

Advertised item then tell me its not available, refund given.

Today they really impressed me. They spent almost 2 hours helping me to set up my system. While I did not spend alot of money with them the guys where I bought my gear from just fobbed me off, thanks Steve. Real gents here. Treat them well and I am sure they will do the same.

great speaker go price

Product received quickly and great customer service, very happy with my purchase! Thank you :)

Really impressed by the guy working with aftersales (Anthony) who went above and beyond the call of duty to help with my delivery of an Optoma projector screen. Cheers, mate - I really appreciate it!

Excellent, prompt service.

Excellent quality, excellent sound, fantastic buy, will use again can recommend.

Ordered speakers from website but Superfi were unable to supply. Prompt refund but a bit of a timewaster.

Excellent fast service and by far the best deal around for what I bought.

Excellent after sales support. Martin in Nottingham sorted my issue in a blink. I would not hesitate to recommend or use Superfi again.

Bought a DVD Recorder Panasonic it’s great, delivered next day, best price. I shall certainly buy from Superfi again.

Excellent service which is rare these days. Martin from the Nottingham office was quick to resolve my issue. I won't hesitate to recommend to others and use them again for my needs.

Excellent service, Order was processed very quickly and goods received swiftly. Highly recommended.

Quick and fast service the guy I was talking on the phone seemed really polite too, haven’t been treated this nicely on the phone for a while, would recommend Superfi.

My order on a Thursday (14:53) for next day delivery resulted in an email received on the Friday with an email promising next day delivery, but the tracker number was wrong. I called the helpline to find that delivery would not be until Monday(!) and that the tracker number had been issued but the parcel not sent. The person I spoke to said he would try and sort it out, but it was best to email a response, which I did. Someone sorted things out as I received my item on the Saturday. This was excellent service recovery, but it would have been better if 1) a tracker number hadn't been sent until the item was actually on its way. 2) Your site said delivery was the next working day (if that's actually the case). 3) A new tracker number had been sent for the parcel when it had actually been sent so that someone would be in when the (expensive) item was delivered.