Speedy delivery and item was perfect for me.

Very poor service compared to Superfi 5-10 years ago. Item ordered on website, but later told it was out of stock some days later, although no indication on the website stated this was the case. I replied advising I wanted a refund, whilst also highlighting a £10 postage fee for a 1m optical cable was extortionate. 5 days later and I've still not received a reply not refund.

I bought a set of speaker stands for £170. They arrived faulty and I called support. They told me to take a picture and reply to the order email. I did this and have received no response in 3 days.

The delivery was on time

Having to resort to this review because despite a few emails and a phone call now i still haven't received my order that was supposed to be delivered weeks ago. Customer service is absolutely shocking

I wanted a CD player at a reasonable price (around £200) and found one to suit my budget. Ordering was straightforward and delivered within 3 to 4 days. I was updated throughout the order process. Great service.

I bought a Tangent CD II and Ampster in Dec '23. The CD player was always temperamental but failed totally in the Spring. I returned it, costing £13 postage, and got a replacement; That too, does not work properly. I tried calling Super-fi - the phone rings for a while and goes through to answerphone. I left a message. Left a message via their website. No response to either. I am assuming this company is in financial trouble, as this seems at odds with customer service others report on trustpilot. My advice is buy from here with care....great care. I'm now assuming I've wasted almost £300 (the amp is fine, but pointless without the matching CD player). Super-fi think its fine to ignore warranty issues - in my experience x2 - and I feel I have nowhere to go for a refund. Back to Richer Sounds next time. What a fool I've been.....

Very competitive prices and super fast delivery - what more could you ask for?

Item never arrived, emailed to ask if it had been dispatched, ignored me, deal with this company if you have money to give away and don't really want a product. Utter rubbish. Disgusting treatment, appalling company.

Great product great delivery looking forward to setting up my speakers

Ordered a Car stereo and it was a fantastic price and the delivery was super fast.

Competitive price, item arrived next day.

quick service and delivery

STAY CLEAR OF THIS COMPANY! I should have checked trustpilot first , paid for next day delivery and then today when it should have been due I get this email ... it is shocking that they sell goods they don't even have instock ... obvious badly done drop shipping which is something you would expect from amazon ... when I asked for a refund I get told 3-5 days ! it should be an instant refund i paid through paypal! so case opened with paypal "Thank you for choosing to shop Superfi! Unfortunately, we've encountered a dilemma whilst trying to fulfil your order. We have been trying to get in touch with our supplier since yesterday regarding the AZ80 headphones that your ordered. We are yet to receive a response and therefore will not be able to fulfil your order for next day delivery as you requested. We will gladly be refunding your next day delivery costs today, however we would like to know if you are happy to wait until our supplier provides us with an estimated time of arrival for your headphone before you cancel your entire order?"

The equipment seems good. However, I paid for next day delivery (didn't happen but, got a refund on that). Speakers I ordered were suddenly not in stock (had to pay extra for replacements), only 1 cable turned up (ordered 2) plus, the website says that if you order cables and plugs, they will assemble for you (free). Mine came non assembled.

Well laid out website with decent product information to help with purchasing decision. Prompt response to order and quick delivery with delivery updates from the courier. Recommended.

Delivered on time, nice friendly service!

I bought from here since they had the best price for the subwoofer that I wanted. Delivery was also free for 3-4 day delivery which is as fine for me. I was pleasantly surprised when it came next day DHL.

Item wasn’t in stock then eventually delivered the wrong item which was returned and now they won’t issue a refund! No idea how such companies exist in this day and age. Avoid.

Could improve by ensuring stock is available - supplier delivered incorrect item - initiated communication and eventually received item. At least they kept up the communication