Had to come to revise feed back!!! Annke customer support have since been extremely helpful and went that extra mile, so in fairness I have nothing but praise.

Perfect! Thank you JOY!!!

I’m not good at IT. Ava was patient and talked me through the downloads..on my outdated computer

Très bonne qualité de matériel Je n utilise plus que cette marque depuis des années Sav réactif

Camera was displaying an overexposed view. Annke support tech, Lexi, fully understood the problem & provided settings that fixed problem.

Kamera OK aber habe zum Testen die Firmware von Hikvision aufgespielt und jetzt fehlen einige Optionen. Nachfrage bei ANNKE wegen Downloadlink oder Übersendung der Original Firmware per Mail kommt keine Antwort, egal ob Chat oder Ticket-System.

I had bought 3 separate system for my home and 2 other garages, never had problems until I bought the last system. The kit they sent does not offer preview of the motion detection meaning I have to check manually all motion detection to see what it was, on the other system there is a small preview photo which the last kit did not offer, it was mentioned no where so I sent them an email and they said it's a known issue and a software update will be done soon, so I trusted them and I waited, more than enough time had passed 2 years to be exact and no update, sent them again and this time they said that the one I bought cannot have preview, they had never mentioned this before and obviously the return period had long passed, what they suggested was that I buy a different nvr from them at a discounted price which I was willing to do even tho the problem was from there side, however before I could purchase they said that there is no longer shipping available to my country (malta) and they would not offer any other solution, I even told them to send it back and get a refund but they said no, now I kept on sending them for a reply and they blocked me. I will now change all my systems to hikvision which is a superior brand. Avoid annke at all costs, it was a waste of money. EDIT TO REPLY There is no exact date for the update as it never existed as one of your customer care rep said. Aliexpress and your site are the same as you even had all the replies from aliexpress messages, I can't get in touch with them anymore and they blocked my messages to avoid taking any responsibility. DO NOT BUY FROM THIS COMPANY

I had a very tuff time connecting with ANNKE support team! I had to go threw amazons return center to get in contact with ANNKE support! It was very frustrating. Once I did get in contact with ANNKE support it was quick and easy to get my problem solved. The product is wonderful and works great! Thank you ANNKE for your support!

Fantastic customer support who was very knowledgeable on the issues I faced when updating the new firmware and also afterwards when I had a few issues after the update.

I have a set of coaxial cameras and physical recorder. Recently they stopped recording and stopped sending movement detection notifications to my phone app. The ankke representative assisted me through all the troubleshooting steps to solve the issues I had. Was very patient and very kind.

Good support. Whilst trying to set up my cctv hdd recorder I noticed the time stamp was all wrong. I contacted tech support on live chat (which was prompt coming on line) and was quickly guided in how to resolve this. First rate service and great product

Camera integration failed. I91DM and I91DL (4K budget cameras) DO NOT work with other brand NVRs , while other Annke cameras do so (eg. I51DW). Onvif enabled. Simply, doesn't work with Dahua, Hikvision and other brands. Purchased 10 cameras, mounted, and made a bad figure with my customer: now I have to unmount and send them all back, lost time, and huge amount of money and reputation. Annke Customer support totally unable to solve the problem and/or escalate to higher lever customer support to fix the firmware problem.

Forgot password process could be automated, but the employee response was helpful.

Very helpful

Cam e dvr annke oltre ad essere al passo coi tempi, ho sperimentato L assistenza che ti segue fino alla soluzione del problema.

Mi experiencia fue positiva, esto por la rapidez y claridad de su información, muy satisfecho por el servicio que brindan Gracias!!!

Very prompt and courteous reply, possibly the nicest reply I have ever received, it made my day

Annke cctv camera system is probably the best camera system on the market I've had other brands but Annke have been the best by far and there customer support is excellent.

Had a small issue with the configuration time But once I connected with the support team it was quickly resolved

Great response to questions and help request.