ava was amazing your lucky to have her in your team!!! thank you ava

Everything about Annke is great except the fact that they say that they are Alexa compatible but reality is that they are not. There is a configuration issue and the customer support team will keep sending you the same links again and again. However, Alexa skills will never be able to link the account despite any attempt.

because of customer service, they were glade to help corrected the issue. thanks, Jean O Jeudy

Your customer service team are kind and they know what is involved in all problems regarding Annke cameras and they solved my issues very quickly and professionally Thank you all

Great support- it was easy to get help for me. Thank you for helping FHE Realty

Caméras annoncés comme « night chroma » et où on ne voit rien de plus la nuit que le jour, malgré le flash qui doit rester allumé en permanence. Difficulté aussi de configurer les caméras dans l’application. Bon prix par rapport à d’autres marques mais qualité en dessous

The NVR arrived within days of purchase. ANNKE was more than willing to support me connecting Dahua branded cameras, instead of selling their own. They were truly invested in their support until I was up and running. They even promised that they will help me before they knew the depth of the problem. Truly old fashioned customer satisfaction.

AM apelat la serviciul clienti pentru o problema de conectare a camerelor de supraveghere. Am fost indrumat pas cu pas, totul a decurs formidabil, cel de la tehnic a avut o rabdare foarte mare cu mine si mi-a explicat prin exemple (printscreen) pana am reusit sa depistam problema.

Installed a CCTV system using Annke DVR and cameras. Asked a few questions before and received quick and helpful replies. Installed the system and was very impressed with the quality but however one of the cameras didn't work properly. Contacted Annke who were very helpful and even logged in remotely to my system (with my permission of course..!!) to check if all setting were correct. It turned out that the camera itself was faulty so they replaced it free of charge and didn't even want the faulty one back. I would have no problem recommending Annke as the quality of their ordinary CCTV system is excellent, but having a bit of technical knowledge will help if you run into difficulties.

Great customer service representative took her time and was patiently working with me. She solved my problem getting my DVR upgraded. Thank you.

Utter useless company and seems like a cowboy outfit. I paid £36.99 for a camera and it stopped working on one of its motors. It would go up and down but not left and right. It was tested on a Swann DVR and a ANNKE e100 DVR and it would not work. I got it from amazon but as they only do a return for 1 month I had to contact ANNKE with emails. After 12 days of messages and every reply from a different person I was fed up. They wanted to refund me but to PayPal. Strange!! They sent me £28.32 with a £1.75 fee. It got £26 back. And not happy

Jane @ CS made this whole thing stress free. New home an no login details for system, managed to unbind previous owner with aid of SADAP tool and great help from ANNKE. Thank you so much

Jane sorted me out in words what I could follow, thanks Phil

Customer service at the highest level. Very fast response and finding the best solution for our problem. Definitely recommend

Camera frozen, total KO" great work. goods exchanged. I am very satisfied with the resolved complaint. I wish the team good health and success.

The time you take to answer to my request.

Very quick response and knowledgeable

quick and excellent response

Thank you very much for your help. Sorry that I ordered the wrong cameras. Thanks to Libby and others with with the support team, and Kaitlyn with Technical Support, and also Yijun Liao.

Buongiorno, avevo tentato di risolvere il problema in autonomia, ma non essendo molto esperto non ci sono riuscito. Con il vostro aiuto, tutto si è risolto in modo molto semplice. Grazie per la vostra tempestività e professionalità