Prompt responses despite the time zone differences. always relevant questions adn answers to resolve the issue. Original system was very old but they tried to help fix the issue but in the end had to buy a new system. The old one worked without issue for 8 years. Hope the new one will be the same or better. Had an issue with the new order, hard drive missed, but was resolved without any quibble adn by express delivery.

the operative "Timo" was very helpful, and patient, he solved my problem, made it look easy, nothing was too much trouble for him. I am well pleased.

Very helpful and efficient in replying back to me and solving the issue. Excellent service.

As always, Kyle did a magnificent Job.

The wait wasn't very long and the agent was very detailed and helpful, posting images to demonstrate what I needed to do to solve my problem as well as guiding me through the process.

Contacted support for DVR password recovery. Fast, efficient and accurate service. Communication is excellent. ANNKE places excellent emphasis on after sales support. I recommend this company.

After being shipped the wrong ac adapter, the ANNKE support team assisted our team in acquiring the correct adapter. ANNKE support also guided our team through the installation of the DVR along with the associated remote viewing phone app.

There great always answer my question and they go out of there way to fix the problem

I had got quick response from ANNKE team. My problem with cameras was solved fast. Professional service and patient person who worked on my case. Thank you

Excellent service. I started the chat and within 2 mins I had a response, Timo sent the file with the code I needed and I was able to log into my DVR. Timo also helped me solve the problem with me not able to see the live view, it was a damaged power supply to the cameras. I am very happy to receive the support and so quickly. Thank you very much for being there when I needed you.

Annke customer support is fantastic, they respond quickly and supply the solutions to any problem. Thats the reason I keep buying and using Annke equipment

The new software in Annke's latest dvr's offer better perusal of events of the line crossing and intrusion "smart" events (as well as the usual motion triggers found in most dvr's). I installed security systems when I was younger and have tried every name-brand and even more of the no-name dvr's available to the marketplace, but while our dozen or 2 dozen dvr's made by other manufacturers sits in a pile, Annke DVR's are all that operate in our buildings now (and the increased visibility of the 8mp cameras accomplish what used to take 2 or 3 cameras to cover the same area). These guys are heading in the right direction in my opinion.

Annke product are very good quality, with a very good support to solve any problem case, they Have an amazing and functional support on line with highly trained staff. So my feedback is five stars

The order went great. All my questions were answered. I was helped to get a suitable accessory. The return went very well, and as soon as the return arrived, the amount was refunded. I'll order here again. Excellent Service 👍👍👍

The support I received from Joy at Annke was perfect, she was knowledgeable, patient and friendly. Couldn't have asked for more.

My Experience was Awesome. It was very easy to connect with rep on the live chat. A+++++++++

Excellent Support from a Team of experts :)