Hey guys, LOVED The customer service, keys weren’t working so we lost a lot of time trying to find one that worked! Pirate gave us a refund and that was so lovely! The PA in the room we had though Wasn’t working properly an dot was a struggle to hear anything between the crackling! So 5 star for the support team - 3 cause we had a bit of a nightmare but! We love Pirate and I know they’re gonna sort that room out that’s why am leaving the reviews! 😊

Very quick reply and did exactly what I wanted, great thanks!

Sehr professionell Arbeitsplatz

Clear and human help super helpful

Love this studio, it’s so nice to have a place to record mixes.

Carlray was amazing

Thanks Nico, fast to respond and fixed my issue perfectly

Required help with payment. Not only were they quick to response but continue to probe to see if I needed further assistance.

Great service as always, had an issue with a stand in one of the rooms and it was sorted out using the WhatsApp chat very quickly!

Very helpful in organising a gift voucher, fast and efficient

Great customer service and such a fantastic positive thing available to upcoming artists all over the UK. Brilliant. :) Martin (Bass Jumper) Cook

Everything was great

My son and his friends asked to leave 3 hours early as apparently 8 is too many to DJ too but this is not made too clear. So they lost 3 hours booking then fined 70£ which they used my daughters payment card that don’t understand how they had that on account. She’s never been so must have lent once upon a time. She’s 16 and now has only £9 in the world as pirate have robbed her

The staff were so nice and helpful! Did an intro to DJing lesson and everything went very smoothly. The staff leading the session were so nice !

Quick replies always mean a lot when organising for musicians to come into a space and create. They help reassure everything is smooth & if not, allow time to reorganise before arriving.

Dope place to follow your passion…!

Super amazing customer service. There are no on-site staff which can be daunting for amateur musicians. I had 2 issues, I need a USB port compatible with iPhone and I also needed to reaccess my room after overstaying (went to toilet and didn’t real size I run out of minutes) Sarah assisted my immediately on both occasions and made my experience super enjoyable. Will be back again purely due to the customer service!

we had some issues with the equipment, but I got a very quick reply to my email promising to have them resolved by the next time we used the room. I was also provided with a discount on my next booking.

Dan sorted out a parking fine letter received after parking to rehearse at Birmingham studios. I had entered my reg number but perhaps it didnt go in correctly. Anyway the fine was cancelled. Many thanks..

I didn't know studio access could be this easy. I'm new to drumming and Pirate Studios means I can practice anytime. Also, customer service is great when you need them.