Reliable, generally helpful, honest. But it took far too long to advise me that the items were out of stock. A further 2 weeks wait for arrival to me meant overall wait time was 32 days. FAR TOO LONG. You did competing price reduction.

Great product Excellent deal Great value Efficient delivery

Great products. Quick delivery.

Great online flexible service - always trying to make things work for customers. Thank you!

Received a “Black Friday” email from Finlandia. Made a purchase and received a note that I would be contacted by email with the following; a) confirmation of purchase; and b) notice when my product could be picked up from the store. Nothing happened. After numerous attempts to contact orders@Finlandia I received an email stating that the product I ordered was “out of stock.” It’s December 2nd and still no word. My credit card payment went through - they have my money so where is the product.

Delays in delivery experience every time I've ordered online.

Quick and efficient service. I have ordered from Finlandia many times and always found this to be the case.

I have always had a very pleasant experience shopping at Finlandia If you email for questions they are fantastic in getting back to you. They have great products for humans, dogs and horses.

Finlandia has everything I need and they mail it out quickly as well. They even have hard to find products. I’m always pleased with my order. Thank you

Amazing sale prices for Black Friday.

Still have not received confirmation of purchase. Neither have the goods arrived. But you took the money.

I purchased on line and have not heard back?

I ordered on 25th today is the 30th I haven’t received or heard anything. Yet received this to rate your service. Lol

Very impressed once again with the prices, website and overall response times at each step of the process. A+ from this long distance customer.

I received an email indicating that the product I ordered was delayed due to supply issues. The next email 4 days later asked for a review when I had not received the product. I checked my community mailbox most days except the one day when the product arrived (with no notification). The product is a probiotic which should be kept at room temperature. Unfortunately, the overnight temperature dipped below freezing. The product is expensive and I'm concerned about the impact of freezing temperatures. The online department did not return my call requesting the delivery date. The customer service group did not know the impact of freezing on the product and referred me to the company providing the product. All in all not a great customer experience.

The discount and the shipping

Fast and efficient.

good product, delivered earlier, good quality.

Ordered on Nov 23 and checked today Nov 28, order is still pending. 😞

I have always found the staff at Finlandia to be very knowledgeable and helpful with any questions I have about products I am interested in.