These ppl are complete scumbags and they know it. It looks like they use friends and family to write reviews because this is a total scam. There's literally a documentary on how companies like this steal from people. PLEASE READ THE RULES!!!!!!!!!! This company will literally fight you over $$$ and Canceling, and any company that works in that manner is not a decent company. The people that do this know exactly what they're doing to ppl. I never finished my reservations, signed a receipt, or confirmed my transaction and they didn't care. My next email will be to the Better Business Bureau (BBB) These are not good ppl and there is a special place in HELL for ppl that act on this kind predatory behavior.

On my first call I was informed of several options. On the second call I was able to book easily. Both times I was on hold less than a minute and both operators were friendly, professional and courteous.

I was told that I would NOT have to attend a presentation. My requirement would be to just rate the resort. In addition, I was told that I would receive $250 on a prepaid gift card after I completed my rating. Once I paid for the package and received the confirmation email, it was total different that I was told. Not only is their a presentation requirement, In order to receive my $250 gift card, I would have to attend 2 additional presentations. When I called to speak to a manage, I was told that they could not transfer me to a manager, but I would have to hang up the phone and get another representative on the phone. (Who is not a manager/supervisor) They basically refused to allow me to speak to a supervisor.

Emily was Wonderful!!!!

Karis was great and very helpful and answer all my questions. She was very knowledgeable about the process.

We had so many questions. The person we spoke with Liz was so very helpful. Nice. And personable. Answer all the questions I needed to start making decisions! I’ll talking to you soon!

Airn was very pleasant over the phone & filled my request

I had such an amazing experience with this company from beginning to end. The supervisor did their best to work with me when my package had expired. They gave me all my vacations back plus some and I even got a substantial discount for being a preferred traveler and an existing customer. When I went to book I got the first dates I requested. I received my email before I even got off the phone with the legal and verification department along with a confirmation number and their customer service and booking numbers to call whenever I needed. We stayed at a BEAUTIFUL Westgate property and my family had such a memorable experience. Thank you guys so much!!!

I had a great Customer Service experiences with both Sarah and Carris on different occasions. They were both respective and helpful in helping me navigate and book my vacation. Their services are excellent. Thank you.

someone called me on July 25, 2024 ,Informed me that our package at VO was expired. They told me I would get back all the package and then some more things . Very surprised because I was just at presentation in February. Some how they talked in to giving them $498.00. I called the phone number they gave me , I found out from a very nice lady by the name Carris. That my membership never expires. She was kind enough to send me info on my package that was not expired. The people that called me said they were from Travel Select Group. Please don't give my info to anyone they mislead me for more money.please email me to remove this

Carris made the reservation process very easy

Emily was great! She was patient and thorough, while providing really important details. Thanks!

Listening and assuring affirmations.

Erin is amazing She answered all of my questions and then some she is a wonderful employee there. Also, I want to mention Liz Liz is great as well. Both of these girls know their job. I’m so glad I got to work with both of them. Thank you so much girls I appreciate both of you. Keep up the good work Laurie

Emily was great help

Vacation offer received in writing did not match verbal offer on phone, I clarified details after yes/no questions (supposedly still on their recording). I then emailed back cancellation and they charged a $10 processing fee which was not disclosed on phone (fraud?). Guess I need to pass along to AG/DOJ this undisclosed cancellation policy is/borders on fraud? Some comments online listed additional undisclosed fees added in if use the package.

Very easy and quick

Sarah made the booking experience easy, she made sure that I got what I asked for

Emily was amazing she answered all of my questions and provided great direction and support. It was a great first interaction with the company

The customer support Reps were friendly and very accommodating. Were able to answer all the questions I had.