Good quality products and arrived quickly. Will definitely order again

I’ve placed 2 unsuccessful orders with this company! Both orders they’d inputted my address incorrectly so the parcels didn’t get delivered. The parcels have been sent and received back to them but despite me chasing and chasing I’m yet to receive a refund for both orders. Really bad customer service as my emails are being ignored now!! I was really excited to try their products but my experience has been tarnished as I’m now out of pocket £70

These are the best protein bars I've ever tasted. The texture is soft and chewy. I like that they don't use artificial sweeteners, and the stevia extract has no nasty aftertaste. They contain slightly more added sugar than the average protein bar (about 20% of the maximum recommended daily amount), but I prefer that if it means I get to taste actual chocolate! They are meant to be consumed as treats after all.

Came so quickly and love all products purchased !

Products are very good and they were super helpful when royal mail sent my package back!

So I started out with the Double Trouble (coconut almond) bars…. AMAZING…. I then went for their protein powder and Trouble coconut bars… OMG!! I’ve just purchased their pre workout powder…. not tried yet If the above is anything to go by I’m in for a great workout…. TRY THEM

AVOID THIS COMPANY. Placed a first time order last week. The order arrived a day late with 10 out of the 13 items ordered completely missing without explanation. I attempted to contact via whatsapp which was ignored. I contacted Customer Support and was advised the order would be sent out next day delivery..... That was Thursday, today is Monday, the order has not arrived, cs is just ignoring emails, the whatsapp messages are ignored. I have had to contact my bank to get the money charged back. This company is going to fail. Do not order unless you want to be ripped off and ignored

I’ve seen some 1-star reviews and most of them are due to delivery issues. You can’t blame the company for delivery issues, it’s not their fault. Me personally I love their products. They have the healthiest protein powders in very good prices. This is what I was looking for. Vilgain thank you for existing.

Arrived quickly and a great price!

I'm a first time buyer, satisfied with the products I've bought. The delivery was prompt, prices are reasonable.

Excellent products. Very quick delivery.

I’ve placed an order more than a week ago and it hasn’t even shipped yet. Most of the things were sold out too.

I am very satisfied with the quality of your Avocado oil spray and the speed of delivery

The returns policy and process is confusing, complicated and a deterrent to return the goods. I was being charged more for returns in postage than the actual value of the goods. Dispatch of goods is from a UK based location but the returns have to be sent to Czech Republic hence the postage charges. Rip off and not worth sending the goods back as you have to pay extortionate postage amounts. Beware. Only order if you are going to keep the items and not return them.

I will definitely be shopping from Vilgain again! So far I’m loving the products, the shipping times, and the website experience!

Reading the reviews I’ve noticed I was not the only one having the same issue: order not received and carrier blamed but this time Royal Mail. Multiple emails were exchanged between me and Vilgain and in the end they had agreed to refund and even offered me a discount on my next order - more than 10 days later but the refund has never happened, just promised . I got my refund because I opened a case with PayPal and as expected, they decided on my favour. Be aware of this company! There’s no guarantee you will receive your order and it seems, the carrier is to be blamed - what can happen- but a serious and reliable company would then, redelivery or refund you without questions . What I found suspicious is I’ve received many parcels from Royal Mail during this discussion with Vilgain, and I’ve never had any issues with this carrier before! Very suspicious to me and I won’t buy from them again and won’t recommend them to anybody.

Order arrived quickly, lots of communication and macros of the products are great!

Good service all round. First time buyer. Will see how I get on with the supplements

everything was ok.

I have bit received my parcel.