We use Twilio for outbound SMS linked to our database system and found no issues setting it up due to the helpfulness of staff and the documentation provided.

I've been using there texting tools and have saved money compared to others so far and find it pretty user friendly.

Well-documented API, strong support. Recommended.

I was Twilio's customer before. But for around 1-2 hours SMS was not delivering and support was not responsive too. So I use another service now.

Twilio was setup more than a year ago, and I never had to deal with any issue => it just sits there and does what we pay the service for.

Twilio has worked very well for us, and when we've needed support it has been quite fast and thorough. We've been using their SMS sending service for a couple of years now and I've noticed an improvement in quality over these two years, in terms of delivery speed and reliability. We have been doing some development with their voice and voice conferencing systems as well. These appear to be thorough. Cost is fairly high for these compared to SMS which we find very affordable.

Very reliable service but too expensive when compared to other solutions.

Great experience and easy to use. A feature that allows a precise coste split would be really appreciated.

If the documentation becomes simpler, it will be great!!

Its a great vompaney , customes service 24/7 , great service , working well in all countries wich i use it for , i advice Twilio for all mobile app owners

We really like the functionality - and it's very easy to see the status of all SMS-s. But - there is easy to understand if we have a issue, solving issues with third party providers taking so much time - so we have now moved almost all traffic to another provider (local one) where we have less issues (but not so good management interface) and faster problem solving.

Great products and services. Great support. Great prices.

Never failled Very good provider Easy to integrate on your own software

Been with twilio for 8 years and they've been stellar. I hope all other service companies would be as innovative and supportive as Twilio without breaking the bank. Twilio is awesome. Keep it up!

Would like to pay as you go... adding fund is not good for me. Twilio needs to look into how invoices are. E-mail receipts are incomplete.

High friction in the invoice side, more than 2 months to have it solved, huge amount of emails exchanged. Not covering properly Europe, specially Netherlands and Switzerland.

Very few issues, and when I did they were handled quickly!

Great service, it works, support is fast and knowleadgeable

it's not a 5 star for lack of global number coverage

We have been offering a niche CRM / Lead Capture and Metrics reporting system to attorneys for a few years. After the addition of Twilio 2-way SMS, and integrating a WebRTC dialer , we are now getting referrals to some of the best law firms in the country. Our ability to track conversations, and record call attempts for metrics is giving the firms clear visibility into the production activity of their staff, and gaining more fluid customer contact via SMS that is translating into revenue growth. I'd give 5 stars easily if there were a few additional code-building functions for non-coders like myself. I love to tinker and test code when I can, but I don't like to pay my developers for tinkering. I think the code is so simple and flexible, but I just don't fully understand how to build and deploy something.. so maybe just some simpler video instruction, code builder and deployment instructions for hacks like me. Other than that, bravo Twilio!