A week without internet after being a new customer 6 hours on the phone and another 3.5 hours on the web chat, then Open Reach found a fault and asked for compensation for the time spent trying to rectify things, and no service for a week total received £1.84 an absolute joke and an insult!! now I have to upgrade to fibre at an extra cost and still have to wait another three weeks to get connected. they are not at all helpful sign up, and they won't connect you until the 14 days of cooling off have lapsed, so there is no way of escaping this terrible service.......I'm still waiting

Faulty router - they won't replace. Avoid like the plague, worst customer support ever received.

Fast customer support via their live chat, and informed me of the situation fast. Professional service.

Prompt response, resolved my problem

Very patient with me and tried hard to resolve my problem.

The response from Freya was quick and accurate. It was good to be treated with kindness and a willingness to resolve the query.

I was answered by Freya and she quickly informed me that the tech team are aware of my problem and are working to clear it

Very polite and prompt service given. Went as far as possible with the problem, gave articulate and reasonable answer.

the promptness of live chat.

I hate "live chat" as a rule but this was Ok. It was a little slow to respond at first but once acknowledged the assistance was relevant and quick.

My question was answered

The agent was very courteous and helpful and the Live-Chat response was very prompt

The efficient way my query was carried out by Mia. It was a chat query and I was so surprised at the speed I was put into the system, considering it was a Sunday. The problem was quickly and politely resolved.

Thank you so much x

She was patient and helpful

Very quick to reply

Great lady helped me quickly

Very helpful

Freya was super efficient and friendly.

So lovely and polite helped me so much thank you