Our energy service has been reliable and the self meter reading and billing has been reasonable after a hiccup or two (it would be so much easier to just upload the photo of the meter). However our move to solar has not been good. The panels were installed weeks ago and we are still not linked to the grid so we have lost weeks of savings. it is very difficult to enter the AGL system by phone-there are different numbers, the options offered do not fit, and we are given information which is inconsistent. Trying to work out if the issue is AGL, SA power networks or a contractor is impossible. It is difficult to understand the AGL call centre staff or make oneself understood. In one case the call centre staff member was hecktoring in style and was telling me things that were not correct for the situation. The solar experience has been unpleasant and is still not fixed.

I would do zero star if possible They never answered the phone network team support are the worst And your credit card info end up in India and gat stolen Your network connection keep dropping Can't even gat to call them to complain You don't believe me ? try call team support ( 1300001038 ) The worst team support ever spacialy guy name is Alex Idk how credit card gat stolen and used in India after paying bill in agl accounting Don't make same mistake I make by opening agl account just look for other companies for ur needs

Worst company EVER give great rates that don't exist, then when you double check the response was "take it or leave it" rubbish service , don't give a damn about the customer. Its a shame but years ago when they were desperate for your business it was different, today care factor is "0"

Very kind and nice service. Thank you 😊

Not happy with speed at which things get done, when there is a potential for credits to an account. Very quick to put up prices and apply those changes when it is their favour. Team on the other end of the phone not always helpful or clear in giving an answer when asked a direct question.

VERY HAPPY WITH MY MOVE TO MY NEW HOME.

I have spent 2+ hours waiting on the phone and not getting through to even speak to someone. This is of course after I was assured the issues were resolved the last time I waited ages to speak to someone. There is no way to resolve any issues except to call, and I cannot waste more days on hold.

I rang to query my very large electricity bill. Was put thro to Resolution Dept, dont recall name of consultant, but very nice guy. Told him new digital meter recently installed. He said he could see that my usage was the same for most days, which was unusal. He would lodge query & hopefully I would receive bill by early next week. If not, call back & quote reference number i was given.

AGL does all the right things well and at a great price. I regularly look for good deals and AGL never disappoints.

I have never had an issue with AGL which is a good thing . My meter has recently been updated , Nil issues nice young man polite and quick . I really like the AGL app I recently downloaded.

AGL offer great prices and good service

Not able to check daily what is my energy consumption Told so many time to customer service but nothing happened.

As a pensioner i have been happy with AGL. I have a direct debit with my account but the didn't mind when i asked also for a paper account to be sent out. At the moment i am happy with my accounts and hope it continues as a pensioner i cannot afford it the rates increase to much. Jennifer Greenaway

I have been trying to find plan for new digital meter that was installed for last few months. We did not ask for meter, it was imposed on us. AGL couldn't tell us about plan until weeks after it was installed. AGL then put us on new plan that was later revoked. We phoned again and were sent another plan days after it was promised. AGL keep saying it's got nothing to do with them, but is the electricity provider who is the issue. We are extremely frustrated that we could have opted out of new meter but were misled. It is wrong to base a demand tariff on the highest 30 minutes in a month. If we use no electricity for 30 days and then use it for 1 day, that will be what is charged for the whole month, regardless that we didn't use it. Only AGL is going to profit on that tariff. Not happy and looking at other providers.

Really untrained and inexperienced staff working at AGL. I really never satisfied with your customer service.

Ordered internet. Could not get on to anyone to schedule nbn connection still waiting to hear from anyone have tried using chat but just get told they are short staffed due to covid

Have been with AGL for around 10 years. I am very happy with them. I won’t be leave them any time soon.

Easy to connect with AGL for moving in and moving out with its great online booking system which takes the hassle and wait times out from making a phone call.

I want to have my account to be a direct debit. And the guy other side of the phone did it with out any problem

So far so good. Proactive in changing our electricity. Great app which details consumption