Answered my enquiry efficiently and set up our new plans in a clear and understanding way

I can only give a 5 star rating as AGL have always been positive and been able to satisfy my enquiries. As a rule I don't any problems with them at all.

Good customer care

Ported 2 android phones from Optus to AGL. Everything worked perfectly with no loss of service during the changeover.

I was with Alinta for many years but when I found myself a bit light on cashflow there was little or no regard for loyalty or changed circumstance so they just kicked me down the stairs. It was only after I moved that they came pleading to me to stay (several times) however being a loyal person once that loyalty is compromised I find it difficult to go backwards irrespective of the lucre offered. AGL now has my loyalty and my circumstances have righted themselves so I expect to be a loyal customer for many many years.

A bit early as I have not received my first bill.

As far as we're aware the changeover has been quick and effective. We haven't got the 1st bill yet so we'll see how it goes from here.

WELL DONE. THANK YOU.

The online change of product was not easily submitted. Slow confirmation was another factor.

I don't enjoy doing surveys.

Very effective and responsive to the point of query. Very satisfied with the service.

Prior to receiving this email I would have scored AGL Witt a 4 * however you have increased rates again, with in months of the previous hike . We have been with AGL for more years than I can recall, obviously loyalty is not taken into account.

We were not told there would be extra charges for switching to a smart meter. This does not make sense since you will save money on sending a person out to physically read the meter.

55% discount need I say more

The Rep was a great helper .

Great service, helpful staff and good communicators. Got things right the first time and the connection of our gas service was very fast (within 2 hours of my initial phone call!).

Very good service

Polite, professional, and extremely helpful!

The gentleman I spoke to was very helpful. The woman I spoke to first was very hard to understand. Not very good English.

Customer service experience was excellent.